About the Role
The Social Media Program Manager is the architect of clarity within a high-volume, fast-paced creative environment. This role requires a high degree of ownership, diligence, and accountability, underpinned by a deep expertise in managing the workflows, schedules, and creative operations of social-led initiatives. Your mission is to transform ambiguous, complex processes into structured, high-performing work streams. Rather than simply participating in the workflow, you will architect the essential infrastructure that empowers our social and creative teams to scale. By maintaining seamless operations, proactively communicating obstacles, and identifying areas for optimization, you serve as the operational catalyst for our internal and external partners-removing friction to deliver world-class social content for the Google Devices ecosystem.
Responsibilities:

Full-Lifecycle Campaign Program Management: Drive the day-to-day program management of "social-first" launch campaigns, managing dependencies and stakeholders to ensure successful execution from inception to delivery.
Management of Creative Reviews: Oversee review cycles with leadership and coordinate content approvals among various cross-functional partners. Capture key action items and guide agency partners in applying feedback to keep projects on track. Confirm that all brand, legal, and product requirements are finalized and documented prior to launch.
Stakeholder Management: Act as the primary POC for workstream owners and XFN stakeholders (Social, Product Marketing, Legal, Creative, Production, Brand, etc.). Facilitate alignment on feasibility, requirements, and next steps through rigorous discussion and group syncs.
Organizational Alignment & Timeline Management: Synchronize the social team with broader marketing milestones and macro timelines. Act as the primary conduit for information regarding critical gates to ensure all cross-functional deadlines are met.
Infrastructure & Process Architecture: Proactively identify friction points and architect new workflows. Drive the overhaul of existing systems to ensure the creative infrastructure scales with the team's evolving needs.
Real-Time Social Operations: Build and enable processes to support reactive social needs and real-time requests without sacrificing creative quality.
Agency & Resource Management: Oversee vendor staffing and performance, ensuring agency partners are effectively embedded and optimized within our workflows.
Operational Tooling & Automation: Identify opportunities to streamline processes through technical innovation, partnering with technical leads to implement automation and tools that bring structure to ambiguous workflows.

Key Expectations:

Strategic Proactivity & Ownership: Lead with confidence as a self-starter who anticipates program needs. You are expected to navigate obstacles independently and proactively champion processes that drive the ecosystem forward.
Navigating Ambiguity: Thrive in highly ambiguous and fast-paced environments. You are expected to seek out clarity, ask the right questions to uncover hidden requirements, and define clear paths forward for the team when goals, deciders or processes are undefined.
Clarity Amidst Chaos: The ability to stay grounded and organized despite concurrent workloads and complex, moving parts.
Relationship Management: Nurture partnerships across the wider business to identify social content opportunities and build trusted processes that benefit the work.

About You The essentials:

Extensive experience (6+ years) in Marketing and Program Management, preferably within social media, creative studios, or fast-paced marketing environments.
Proven track record of building and implementing workflow infrastructure from the ground up.
Understanding of the interplay between project scoping, budget oversight, and staffing models.
Proficiency with project management and social media tooling; experience with platforms like Smartsheet, Sprinklr, and Airtable is preferred.
Experience or strong interest in AI tools and process automation for Marketing.
Strong communication skills with the ability to lead high-stakes meetings and influence stakeholders.

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#LI-Hybrid

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company's then-current RTO policy, which is subject to change from time to time.
What We Offer
Benefits

Excellent, full coverage medical, dental, and vision insurance - more about our coverage here !
Generous PTO and 15 company-wide holidays
401k with company contribution
Paid parental leave
Work-life balance with an emphasis on personal well-being
Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here !)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company's then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate's sex or any other protected status.

Salary Range: $85,000-$105,000 USD

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Social Media Program Manager