Job Title: Regional IT Manager

Job Location: Minneapolis, MN (Supporting Midwest & West Regions)

FLSA Status: Exempt

This is a FULL-TIME position

Overview:

Midwest Mechanical Solutions is a manufacturer’s representative of some of the best-known brands in the commercial HVAC market. At MMS, strong relationships, creative solutions, and an upbeat company culture is what makes us successful. As a Top Workplace employer, we strive to find passionate and innovative people who are eager to share our goals.

Midwest Mechanical Solutions mission statement: Creating lifelong relationships & projects we can be proud of through creatively applied HVAC solutions

Job Description:

The Regional IT Manager is a hands-on IT operator responsible for ensuring reliable, secure, and cost-effective IT services across AIR’s Midwest and West operating companies and branches. As part of a nationally distributed IT team, this role is not about sitting back and setting strategy — it’s about being in the mix every day, managing MSPs, providing some direct support, resolving escalations, and ensuring business users receive consistent, high-quality technology support.

This position is ideal for someone with a strong MSP/vendor background who thrives on solving problems, building business partnerships, and leading change to bring fragmented systems in line with AIR standards.

Essential Duties and Responsibilities:

MSP Oversight & Daily Operations

Serve as the primary point of contact for all MSPs supporting the Midwest and West region
Manage daily escalations, review ticket performance, and hold providers accountable for SLAs
Identify opportunities to consolidate MSPs to improve service and reduce costs

IT Standards & Change Agent

Lead the migration of regional systems and practices to AIR IT standards (infrastructure, applications, and security)
Work side-by-side with MSPs and operating companies to ensure consistent adoption of standards
Act as the boots-on-the-ground lead for IT transformation projects in the region

Regional IT Ownership

Ensure uptime, availability, and performance of IT services across all branches
Partner closely with business leadership (Regional Leader, OpCo Leaders, finance leads, branch managers) to align IT services with business needs
Take ownership of IT issues from start to finish — driving resolution, not just oversight

Financial & Governance

Manage the regional IT budget, including MSP contracts, hardware, and software
Work directly with providers to negotiate renewals, optimize spend, and ensure cost efficiency
Track and report on IT performance, spend, and risk posture to AIR IT leadership

Experience and Requirements:

Bachelor’s degree in Information Technology, Computer Science or equivalent experience
5+ years of experience in IT operations, ideally with direct MSP/vendor management
Proven ability to manage service providers on a daily operational basis (tickets, escalations, SLA management)
Background in IT infrastructure, support, and security with enough technical depth to challenge providers and solve problems directly
Strong project/change management skills; proven track record as a change agent
Hands-on, sleeves-rolled-up leadership style — thrives in execution and problem solving
Excellent communication and relationship-building skills with both vendors and business stakeholders
Willingness to travel (~4–5 days/month across the Midwest & West)

Technical Skills

High degree of proficiency in Active Directory, EntraID & Identity Management
MS Windows Server & Client OS troubleshooting
Experience with Virtualization platforms – HyperV, VMware
Troubleshooting TCP/IP Networks & client connectivity
Cloud-based VOIP deployments & administration

Success Metrics

Reduction in ticket escalations and improved MSP responsiveness
Successful migration of OpCos to AIR IT standards
Consolidation of MSPs where feasible
Consistently positive feedback from business users on IT services
IT spend managed within budget with measurable efficiency improvements

Benefits:

We offer a competitive and comprehensive benefits package, including:

Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being
Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage
Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP)
Professional Development – Ongoing training opportunities and support for continuing education

AIR Control Concepts and Midwest Mechanical Solutions are Equal Opportunity Employers

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