Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Technology Leadership & Execution

Build, lead, and mentor the internal IT team supporting all four dealerships
Own the end-to-end technology function for a four-rooftop dealer group
Develop and execute a realistic technology roadmap that supports growth and efficiency
Act as the main point of contact for all technology decisions, issues, and vendor relationships

Dealership Systems & Support

Oversee core dealership platforms including DMS, CRM, inventory, desking, F&I, service, and accounting systems
Ensure system uptime, integrations, and consistent processes across all locations
Lead troubleshooting and escalation for critical system issues impacting operations
Personally handle or oversee resolution of high-impact system issues

Infrastructure & End-User Technology

Oversee networks, servers, cloud systems, devices, and dealership infrastructure
Manage endpoint lifecycle (PCs, mobile devices, printers, scanners, etc.)
Ensure reliable connectivity and performance at each rooftop

Vendor & Cost Management

Manage technology vendors, contracts, and renewals with a focus on value and performance
Evaluate new tools and eliminate redundant or low-value systems
Build and manage the IT budget with strong cost discipline

Cybersecurity & Data Protection

Implement and maintain cybersecurity best practices across all dealerships
Ensure secure handling of customer, financial, and employee data
Manage user access, device security, backups, and incident response

Planning, Budgeting & Growth

Develop and manage the IT budget for a five-store operation
Plan technology needs for new initiatives, system upgrades, and potential expansion
Create documentation, disaster recovery plans, and long-term support strategies

Process Improvement & Automation

Identify opportunities to streamline dealership workflows through technology and automation
Standardize systems and processes across rooftops where practical
Support reporting, analytics, and data visibility for leadership and store managers

Other Duties: Job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time.

Required

MINIMUM QUALIFICATIONS/SKILLS:

7+ years of experience in IT or technology leadership, ideally in multi-location environments
Strong understanding of automotive dealership operations and systems
Experience managing vendors, budgets, and technology projects end-to-end
Ability to balance strategic planning with hands-on problem solving
Practical, business-focused technology leader
Comfortable being the “go-to” person for technology across the group
Strong communicator who can work effectively with GMs, department leaders, and vendors
Organized, decisive, and able to prioritize in a fast-paced dealership environment

Preferred

Prior experience supporting automotive dealerships or dealer groups
Familiarity with major DMS platforms (e.g., Tekion, CDK, Reynolds) and dealership CRMs
Experience working with lean teams and outsourced IT partners
Bachelor’s degree in a related field or equivalent practical experience

Supervisory Responsibillities

This role has supervisory responsibilities

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers

Physical Demands

Prolonged periods of sitting at a desk and working on a computer
Regular use of hands and fingers for typing, mouse use, and operating standard office equipment
Ability to view computer screens for extended periods
Occasional standing, walking, or bending within an office or dealership environment
Ability to communicate verbally and in writing with team members and stakeholders

Benefits

Medical Insurance plans tailored to salary and wage levels
Dental and Vision Insurance
Paid Parental Leave
401(k) with matching
Disability Insurance, Pet Insurance, Group Life Insurance
Flexible Spending Accounts
Critical Illness, Accident, and Hospital Indemnity Supplemental Coverage
Voluntary life and ADD coverage
Short-term Disability and Long-term Disability
Competitive Pay Plans
Paid time off, Paid Holidays
Employee discounts on vehicle purchases, parts and repair services
Growth opportunities
Annual company events and family-friendly celebrations

Affirmative Action/Eeo Statement

The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Mercedes-Benz of Plano

New Jobs

Head of Technology (Full-time On-site)