Job Overview:

MedHouse, a sister company to R3 Health, is a premier wellness and longevity club that offers a cutting‐edge approach to proactive health, recovery, and aesthetics. Our members expect an elevated experience, and we’re looking for a Membership Experience Coordinator to ensure every visit is seamless, welcoming, and exceptional.

Key Responsibilities:

Member Engagement: Greet and assist members, ensuring a warm and personalized experience from check‐in to check‐out.
Scheduling & Coordination: Manage appointment bookings, service scheduling, and session confirmations to optimize efficiency.
Facility & Equipment Assistance: Guide members in and out of wellness equipment (such as infrared saunas, hyperbaric chambers, or cryotherapy) while ensuring proper use and comfort.
Hospitality & Service Excellence: Anticipate member needs, provide thoughtful recommendations, and elevate the customer journey.
Operational Support: Maintain the flow of services by coordinating with practitioners, ensuring a smooth daily operation.
Technology & Systems: Utilize MedHouse’s scheduling software and CRM to track member visits, preferences, and feedback.
Environment & Atmosphere: Assist in maintaining a pristine, welcoming space that reflects the MedHouse brand and ethos.

Qualifications & Skills:

Background in hospitality, luxury concierge, spa/wellness, or high‐end customer service preferred.
Strong interpersonal and communication skills with a passion for providing exceptional service.
Ability to multitask, stay organized, and create a seamless flow of operations.
Familiarity with scheduling software and membership‐based services is a plus. Interest in health, wellness, and longevity treatments is a bonus.

Why Join MedHouse?

Work in a luxury wellness environment with a dynamic and passionate team. Competitive compensation with opportunities for growth. Hands‐on experience with cutting‐edge wellness technology and treatments. A role that allows you to make meaningful connections while supporting members on their health journeys.

MedHouse

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Membership Experience Coordinator