Position Summary

Davidson Heating & Air is seeking an experienced leader to lead the day-to-day operations of our residential and commercial HVAC business.

This individual will be responsible for the overall performance of our field operations, including service, installation, quality, technician development, scheduling, hiring, customer satisfaction, and operational execution. The Vice President will ensure that every customer receives exceptional service while building a culture of accountability, professionalism, and continuous improvement.

This role is designed to own the daily tasks of the company, allowing senior leadership to focus on business growth, engineering solutions, complex sales opportunities, and long-term strategy.

Minimum Qualifications (Required)

Applicants will only be considered if they meet all of the following:

Minimum 10 years of HVAC industry experience
Minimum 5 years as a residential and/or commercial HVAC service technician
Minimum 3 years managing both service technicians and installation teams
Demonstrated experience leading multiple technicians simultaneously
Strong knowledge of residential and commercial HVAC systems
Excellent communication and leadership skills
Valid driver's license with acceptable driving record

Primary ResponsibilitiesOperational Leadership

Lead the daily operation of the service and installation departments.
Ensure technicians are dispatched efficiently and appropriately based on skill level.
Ensure the right technician is assigned to the right job.
Maintain productivity across all field teams.
Identify operational bottlenecks and implement improvements.
Hold field personnel accountable for performance, professionalism, and customer experience.

Technician Development

The Vice President is ultimately responsible for building the strongest technical team in our market.

Responsibilities include:

Developing ongoing technical training programs
Conducting ride-alongs and field coaching
Identifying skill gaps
Creating development plans for technicians
Ensuring technicians follow company standards
Promoting a culture of continuous learning

Success is measured not only by current performance, but by how much the team improves over time.

Customer Experience

Own the overall quality of service delivered by the company.

Responsibilities include:

Resolve escalated customer concerns
Review callbacks and warranty work
Identify recurring service failures
Improve consistency across technicians
Ensure customers receive professional, honest, and high-quality service
Maintain company reputation throughout every customer interaction

Service & Installation Excellence

Monitor quality of completed work
Ensure code compliance
Reduce callbacks
Improve first-time fix rates
Maintain installation standards
Ensure technicians have proper tools and equipment

Scheduling & Field Execution

Work closely with dispatch and operations to ensure:

Maximum technician efficiency
Proper scheduling
Emergency calls are prioritized appropriately
Technicians arrive with required materials
Jobs remain on schedule

Inventory & Parts Coordination

Partner closely with Operations to ensure field success.

Responsibilities include:

Forecast material needs
Coordinate with purchasing
Ensure parts arrive before scheduled work
Prevent delays due to missing equipment
Improve communication between warehouse, operations, and technicians

Hiring & Team Development

Partner with company leadership on recruiting.

Responsibilities include:

Interview technicians
Evaluate technical ability
Assist with hiring decisions
Mentor new employees
Build career paths within the company
Improve retention through coaching and leadership

Performance Management

Conduct performance reviews
Establish measurable expectations
Coach underperforming employees
Recognize high performers
Foster accountability throughout the organization

Safety

Maintain a safe work environment by ensuring:

OSHA compliance
Vehicle safety
PPE usage
Safe work practices
Ongoing safety training

Leadership Expectations

The Vice President leads by example.

This position requires someone who:

Earns respect through technical credibility
Holds themselves and others accountable
Solves problems before they become crises
Communicates professionally under pressure
Builds trust across every department
Places customers and employees first

Success Metrics

Performance will be measured by:

Customer satisfaction
Google review trends
Callback percentage
First-time fix rate
Gross margin on service and installation
Technician productivity
Employee retention
Training completion
Warranty costs
Safety performance
Technician engagement
Revenue per technician
On-time job completion
Customer escalation resolution

Work Environment

This position is based across both Davidson Heating & Air locations:

Lexington, NC
Kannapolis, NC

Regular travel between both offices and customer job sites is required.

Why Join Davidson Heating & Air?

We're building one of North Carolina's premier HVAC companies by investing in our people, maintaining exceptionally high standards, and delivering service that customers genuinely remember. We're looking for a leader who wants to build something lasting—not simply manage the status quo.

Davidson Heating & Air, Inc.

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