JOB TILE
Financial/ credit & Customer Service Analyst

JOB DESCRIPTION

Job Summary and Objective :

(Job duties will include, but will not be limited to)
As a member of Daniel's Home Center Financing Department must conduct an efficient , effective and professional financing process, make contact with customers regarding their contractual obligations, answer any questions about their accounts and bring past due accounts up to date; while representing the company in a positive , professional manner, and abiding by all company polices and all State and Federal Law.

Keep aged trial balance current; Maintain customer files; assist answering phones; and other Receivables functions, able to work effectively in a cohesive team environment, positive, proactive work ethic and approach.

As Analyst you will be responsible for the administration and resolution of accounts receivables, billing, customer service issues, and is fully involved in the department approval process, and providing credit lines to clients following company’s procedures.

Employment type:
Full time.
Open availability
Hourly position : $20.00 per hour.

Position Qualifications
To perform this job successfully, the individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required.

• Bilingual; Spanish & English.
• Great telephone skills
• Able to reach assigned goals, manage large amount of calls.
• Demonstrate superior customer service skills and commitment to quality excellence.
• Excellent interpersonal skills; demonstrate ability to effectively give and receive constructive feedback.
• Able to multitask and have a global vision
• Enforce payment arrangements.
• Understands and educate customer about contractual credit obligations.
• Demonstrate ability to work in a fast pace, high volume environment & must be adaptable to change.
• Knowledgeable of credit approval procedures [ or willing to learn]
• Must have proven customer service experience.
• Good attendance and punctuality required.
• Outstanding verbal and written communication skills.
• Strong organizational skills and ability to manage multiple tasks
• Absolute professional integrity.
• Make Outbound telephone collections on consumer and/or business past due credit accounts.
• Receive Inbound calls on consumer and /or business credit accounts.
• Assist customer with various methods of payment.
• Locate customers by investigating all possible sources of information.
• Evaluate repossession action or refinance contract if are necessary.
• Adhere to established standards for productivity and quality. Adhere to established Compliance guidelines.
• Handle complaints. provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• ·Resolve customer complaints via phone, email, mail or social media
• ·Use telephones to reach out to customers and verify account information
• Answer questions about warranties or terms of sale
• Handle changes in policies or renewals

ESSENTIAL DUTIES & RESPONSIBILITIES
(Other duties might be assigned)

• Contacts delinquent account customers by placing phone calls according to internal policy and procedure& following State and Federal Law.
• As a customer service associate Serves customers by providing product and service information, resolving product and service problems by performing company policies and procedures.
• Effectively resolves all customer service issues.
• Must support store with all assigned duties.
• Extend credit lines, approve credit applications and data entry.
• Records information about financial status of customer and status of collections efforts
• Sets, assigns and submits for approval delinquent accounts for field chaser, follows up on results and takes proper actions.
• Performs skip tracing when unable to locate clients.
• Determines possible legal procedures following department guidelines.

Other Requirements
• Outgoing, positive attitude. Enthusiastic.
• Bi-Lingual (English/ Spanish) Verbal and Written. MUST.
• High energy level.
• Professional.
• Enjoy being with and working with people.
• Coachable. Willing to learn.
• Excellent ability to communicate to customers.
• Flexible schedule/ability to accommodate retail schedule which includes working weekends and holidays.
• Strategic Planning: Create, implement, and adjust long-term financial strategies and retirement plans.
• Relationship Management: Build and maintain long-term client relationships to retain business and secure referrals.
• Market Analysis: Keep up-to-date on market trends and financial regulations to provide accurate advice.
• Account Servicing: Handle administrative tasks, such as processing transactions, reviewing credit balances, and resolving inquiries.
• Analytical Skills: Ability to evaluate complex financial data and portfolios.
• Communication: Strong interpersonal skills to explain complex financial topics to clients

Education
• High School Diploma (or GED).
• Computer skills (Microsoft word, excel, must be computer literate and able to accurately produce required reports with no errors.
COMPETITIVE BENEFITS PACKAGE:
[ after 90 day probationary period.
• Health insurance
• vision
• dental
• paid Holidays
• paid vacations
• paid training
• Paid sick time
• 401-k- retirement
• Employee discount
• advancement opportunities
• We want to reward high performers and as a result we are providing incentive opportunities from the start

DANIEL'S HOME CENTER

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Financial , Credit & Customer Service Analyst