Description

Duties and Responsibilities

Maintain and improve assigned systems based on the requirements of the org
Maintain telephone and internet equipment/services, top to bottom, at all facilities
Manage ordering, porting, or decommissioning telephone or internet services as needed
Engage in project-based work related to various software or technologies
Provide on-site support to operating entities at multiple geographic locations when needed
Install and configure appropriate software according to the needs of the field
Ensure security and privacy of networks and computer systems
Troubleshoot and resolve issues with firewalls, switches, AP, and other parts of the network infrastructure
Provide training and guidance to users on how to operate telephone systems
Organize and schedule maintenance without deterring others from completing their work
Diagnose and resolve problems via thorough analysis and troubleshooting. Exercise discretion and independent judgment to implement solutions
Document processes for repairs and fixes, to aid in training and faster resolution for other technicians
Identify equipment shortages and report to leaders for ordering
Identify and fix any under-utilization of IT resources, or propose a plan to leadership for changes
Track issues to resolution and update tickets as needed
Update the field with issue resolutions or ETR
Perform tasks/projects as requested by IT leadership

Requirements

A qualifying candidate will possess all of the following minimum requirements:

4-year college degree or equivalent work experience
Customer service and performance driven
Thorough knowledge of Windows. General knowledge of MacOS and Linux
Thorough understanding of networking basics
Thorough knowledge of M365 including Entra, Exchange, Teams, and Intune
Experience managing OneDrive, SharePoint, or other cloud-based storage repositories
Experience writing PowerShell scripts to automate workflows
Experience with patch management and general system maintenance
Experience with cloud backups and disaster recovery processes
Experience creating comprehensive system and process documentation
Project management skills
Able to read, write, speak, and understand the English language
Possess the ability to make independent decisions and exercise discretion and judgment
Possess the ability to interact respectfully and professionally with personnel, residents, visitors, and he general public. Able to be calm and level-headed in emergencies
Well groomed, professionally dressed, professional demeanor, and possess the ability to work harmoniously with others inside and outside the department
Willing and able to seek out new skills and techniques to increase proficiency and to incorporate them into existing practices

A preferred candidate will possess some or all of the following:

Working Conditions

Work in office areas, basements, network rooms (MDF/IDF), Telco Rooms, and other storage areas
Moves intermittently and requently during working hours
Local and travel by air when required, (25% or more). Trip length of up to two weeks, as needed. Schedules are subject to changes
Works beyond regular working hours daily on weekends and holidays, only when necessary.
Subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)

Cascadia Healthcare

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