Job Details

Job ID: 5898253

Job Description

Technology Support Technician 30

Report To: Manager of Technology Field Operations

Location: Campbell Resource Center

General Statement of Duties and Responsibilities:

Under general supervision, provides first-level technical support for district technology systems, devices, classroom technology, and end users. Installs, configures, maintains, and troubleshoots computer hardware, software, peripherals, and basic network-connected devices. Supports daily technology operations within assigned schools and district locations while ensuring a high level of customer service and responsiveness to staff and students.

Duties and Responsibilities:

Installs, configures, maintains, and troubleshoots district-supported devices, including desktops, laptops, Chromebooks, printers, and peripheral equipment.

Provides first-level support for hardware, software, classroom technology, and technology-related service requests.

Assists users with district-supported applications, operating systems, and technology resources.

Supports classroom technology, instructional technology equipment, and school-based technology initiatives.

Performs basic troubleshooting of network-connected devices and connectivity issues and escalates complex issues as appropriate.

Assists with device deployment, collection, replacement, inventory management, and asset tracking activities.

Maintains accurate records related to technology installations, repairs, inventory, and service requests.

Works collaboratively with Service Desk, Network & Field Operations, Enterprise Systems, and school-based staff to resolve technology issues.

Provides basic technology training and guidance to staff and end users.

Performs related duties of a similar nature, as requested by the supervisor, which are commensurate with the position.

Quali?cations:

Required:

High school diploma or equivalent

Minimum of one year of experience supporting computer hardware, software, or technology systems

Ability to troubleshoot basic hardware and software issues

Ability to communicate effectively with technical and non-technical users

Ability to follow written technical procedures and instructions

Valid Massachusetts driver's license

Ability to lift and transport computer equipment and technology devices

City of Boston residency required

Preferred:

Experience supporting technology in a K-12 educational environment

Familiarity with Google Workspace, ChromeOS, Windows, or Microsoft 365

Experience with inventory or asset management systems

Basic understanding of networking and wireless technologies

Position Type: Central Office

Contact Information

Boston Public Schools, Office of Human Resources

2300 Washington Street

Roxbury, Massachusetts 02119

Email: hiringprocess@bostonpublicschools.org

Boston Public Schools

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