Who We Are

Since 2004, Bluecrest Residential has owned and managed over 10,000 units throughout the US, with $2 billion in assets under management. We've taken technology and transparency to an elevated level. We have no patience for bureaucratic red tape; our teams are empowered to solve problems and make decisions that are in the best interest of their asset.

We are seeking a progressive Leasing Manager to join our team of avid learners; someone who is passionate for delivering results and making an impact.

As a Leasing Manager, your mission is to oversee all phases of apartment leasing, according to policy and Bluecrest standard. Achieve maximum rental revenue and prospect satisfaction with strong focus on leasing goals, online reputation, positive resident relations, and coaching/training the leasing team.. To achieve this you will:

Embrace Bluecrest's culture of empowerment and transparency by engaging in healthy debate with leadership (No Fear of Conflict) and sharing what is not working well (4WHAT) on a weekly basis
Lead the leasing team to meet or exceed monthly leasing goals
Maintain a closing and conversion rate of 40%+ per Bluecrest standard
Maintain 80% + on all Bluecrest secret shops, telephone and in-person
Claim leads quickly as they come in, but always within 1 hour
Set appointments consistently; at least 40% of all leads becoming a show
Conduct tours, greet prospects, and ask for applications on all tours
Follow up and maintain pipeline by leaving detailed notes, with active lead contact no more than 48 hours from last attempt. Report to manager any employee that is not in compliance with the follow up standards
Shop comps within two weeks of employment and at least once a quarter
Communicate effectively when performing all functions related to residency inquiries by way of telephone, in-person, email, and social media
Manage the resident retention program to ensure 50%+ actual retention
Lead the team in customer satisfaction and renewal %
Make regular renewal contact with residents approaching lease expiration, ensuring zero unknowns 30 days out from lease expiration
Communicate solutions for resident issues and move-out trends to Property Manager on a regular basis
Assist the Manager in onboarding and training the leasing team

Who You Are

You are a problem solver
You are organized and have a plan for every day
You embrace change and the opportunity it brings
You are competitive by nature and love to sell
You run on transparency and healthy debate (No Fear of Conflict); using your voice and follow through to make a difference
You are passionate about customer service; you promote businesses that have treated you well and you always read reviews
You see technology as a tool to help you do your job better
You view marketing as an opportunity to show off your product; both digital and community outreach are among your favorite to-dos
You consider your residents an extended family and look forward to planning monthly resident events
You know that teamwork is key in sustaining a winning property

Requirements

WHAT YOU BRING TO BLUECREST

You have two years of leasing experience; preferred
You have experience in customer service
You have experience in sales
You have excellent interpersonal and communication skills
You have computer/technology skills; Yardi software preferred
You have reliable transportation to perform all job duties on and off site

Benefits

Paid Time Off- 120 hours PTO accrual stating upon hire.

Floating Days- 2 floating days.

Holiday Pay- 9.5 holidays.

Paid Volunteer Hours- 8 hours of paid volunteer time you can use throughout the year.

Housing Discounts- 25% off rent available for all employees off any unit.

Comprehensive Insurance Benefits- Medical PPO, HDHP, FSA, HSA with employer match

Dental, Vision, STD, & LTD.

Retirement Plan- 401K with a 25% company match up to 6%.

Travel & Personal Discounts- Company rate National/Enterprise rental cars for leisure travel, plus additional discounts with Verizon (18% discount) and Expedia (10% discount).

Certification Reimbursement- Full reimbursement for approved industry related certifications, including CAM, CPO, EPA, and more!

Performance Bonuses- Leasing, renewal, CNOI performance-based bonuses & more.

Tech Forward & Transparent Culture- Innovative internal software to make your job easier!

Property Empowerment- Operate your property without the regional bureaucratic constraints of a traditional property management company.

Cultural Appeal- We run on transparency and healthy debate (No Fear of Conflict); you are encouraged to appeal and share what is not working well. Your voice truly matters!

EOE

Bluecrest Living

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