Miguel Resurreccion

Skills

Program/Project Management, Planning, Change Management, Policies Creation, Process Documentation, Training, Order to Cash, Operations Management, Accounts Receivable, Supply Chain, Vendor Selection

About

MBA graduate and Greenbelt Six Sigma-trained with 18-year experience in BPO finance/retail/industrial /IT-Data Analytics environment mainly on program, project, change and operations management with specialization in Transition, Transformation and Strategic projects.

Notable program/projects handled:
• Managed the Hub and Spoke program, establishing sites across multiple locations – Poland, Malaysia, South Africa, India
• Successfully implemented Zendesk and Monday.com systems - streamlining HR queries and project management processes
• Managed global payroll project implementation
• Managed multiple transition of processes from onshore to Philippine office
• Led Data Privacy Impact Assessment roll-out
• Supply chain/warehouse process for a retail/industrial company
• Order to Cash process for one of the largest tech company in the world
• Billing, eBilling Implementation, Matter Management for a law firm shared services