Job Description:

The Contracts Solutions Manager (CSM) will serve a vital role in Epiq's Contracts Solutions business. This individual will have a player-coach role, in which they have direct day-to-day management responsibility for teams of contract analysts, in addition to performing contract analysis themselves. The CSM will be involved in all levels of delivery of Contract Solutions projects, including on-boarding and training reviewers, setting up Relativity and creating product documentation, leading QC efforts, communicating with clients and assisting with preparing deliverables. This role will be responsible for the successful delivery of contract review projects.

Essential Job Responsibilities

Manage review teams, lead quality control efforts, provide project reporting, and assist in all other aspects of contract review projects
Manage and assist with operational requirements, including work requests, Relativity uploads, and coding panel creation
Highly proficient in the use of proprietary and third party review software.
Support the Epiq sales team on client proposals and responses to RFPs, including assisting with budget estimates

Required Qualifications & Characteristics

Experience managing review teams for large projects
Experience running quality control processes
Very strong Relativity skills and moderate-to-strong Excel skills
Highly analytical job experience or academic background
Intellectual curiosity, desire for professional growth, and drive to provide exceptional client service
Exceptional communication skills.
Entrepreneurial and comfortable in a fast-paced, unstructured environment

Leadership Competencies

Results Oriented - Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.

Client Focus - Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results.

Communicating with Impact - Expresses thoughts, ideas and information in a clear and compelling manner; organizes thoughts logically and highlights the critical points; adjusts messaging appropriately to suit the audience; ensures understanding through active listening and seeking input from the audience; addresses and interprets questions and points from others with appropriate responses.

Planning and Organizing - Develops plans and goals that align with and support business strategies; translates objectives into action plans; identifies tasks critical to business success and allocates resources accordingly; effectively manages time to achieve success; handles multiple demands and competing priorities successfully; delegates appropriately.

Problem Solving - Identifies problems by detecting patterns or connections; researches and analyzes problems; determines alternative solutions and creates action steps to solve the problem; thinks and acts quickly and effectively in a variety of situations; solves the problem while maintaining a balance between the time invested, the amount of information needed and the magnitude of the problem; evaluates both the short- and long- term consequences of decisions.

Your specific salary will be determined based on several factors:

Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Builds Talented Teams

Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.

Focus on employee engagement
Build a strong talent pipeline

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.

Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

Improve workflows for team efficiency
Use clear documentation and expectations
Resolve issues quickly using data and feedback

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