The Role:

This position offers the opportunity to work with a collaborative team that is at the heart of where Arine has impact - with our clients and their members. You will have the opportunity to engage cross-functionally with both our clients and internal teams, as well as grow with our client success team as it evolves to enable the next phase of Arine's rapid growth. Arine is saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.

Are You a Good Fit?

Arine is seeking a mid-level Client Success Director to build and grow relationships with our clients. This role is responsible for establishing meaningful relationships with Arine clients, ecosystem partners, and other key stakeholders. You will be accountable for all aspects of client management including deployment and ongoing client support in service of client goal attainment - improving outcomes and reducing cost. You are a good fit if you excel in strategic thinking, active project management, clear internal and external communication, and the ability to drive results for our clients. As a client-facing leader, you will be responsible for developing and executing the strategy required for Arine to deliver on our client's goals and objectives.

Arine's "People First" guiding principle of doing the right thing is infused in everything we do and forms the basis for how we engage our clients and transform them into partners. Our team's goal is 100% referenceable clients - period. How we do it:

Be the easy button - remove barriers, don't create them
Innovate - transforming today's lessons and challenges into tomorrow's solutions
Improve lives - our impact will leave people better off
Collaborate - find innovative ways to share knowledge and success
Exceed expectations - over-delivering is our standard

What You'll be Doing:

Serve as the primary point of contact for clients, overseeing all business aspects of the client life cycle from implementation through maintenance
Create and oversee client-specific and organizational KPIs and operational metrics to ensure the quality of deliverables meets or exceeds client expectations and understand internal engagement and activity metrics underpinning that performance
Build deep knowledge of each client's needs and goals, match those needs using Arine's platform and identify areas where additional capabilities could be deployed
Represent the voice of the client and collaborate with the Product, Engineering and Delivery teams to monitor opportunities for new products and features as Arine grows its customer base
Generate and document use cases, case studies, white papers, and other client success examples to build Arine brand awareness in conjunction with the marketing team
Coordinate with cross-functional Arine teams and contribute to dynamic mission and vision creation, identification and attainment of strategic goals, and act as a change agent in successfully supporting Arine's vision to be a world leader in medication optimization

Who You Are and What You Bring:

5+ years of experience in account management, client success, consulting, or other client-facing leadership role with a track record of execution, innovation, and passion for growth in the healthcare industry; health plan experience highly desirable
Excellent written and verbal communication skills; ability to articulate client needs and to translate complex concepts into digestible and understandable messaging required
Ability to lead a team to successfully drive a project to completion from strategy development through planning, execution and closure. Strong knowledge of and ability to set the strategic path and execute integrated project management processes
Undergraduate degree required; Masters or commensurate experience preferred; strong preference for Healthcare or Pharmacy education / training in addition to strong business acumen: pharmacist, nurse, or other experience preferred
Strong knowledge of medication therapy management, CMS quality measures, comprehensive medication management and optimization strategies highly desirable
Computer Skills: To perform this job successfully, an individual should have expertise in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. Familiarity with project management software such as JIRA, and CRM platforms (HubSpot) highly desired
Bonus points for Doctor of Pharmacy (PharmD) degree

Travel and Other Information:

Travel up to 30%

Remote Work Requirements:

An established private work area that ensures information privacy
A stable high-speed internet connection for remote work
This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

The posted range represents the expected base salary range for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The base salary range for this position is: $160,000-180,000/year.

Job Requirements:

Ability to pass a background check
Must live in and be eligible to work in the United States

Information Security Roles and Responsibilities:

All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.

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Client Success Executive