This position offers the flexibility of a primary home base at either our Suffolk or Franklin school. Please note that regular travel between school locations is required to provide onsite support and leadership.

Information Technology Manager

About Us

The Children’s Center, a non-profit agency, is dedicated to making a positive difference in the lives of young children—one family at a time. Our mission is to nurture and educate children and their families by providing opportunities for education, parenting support, and community resources.

Our Head Start/Early Head Start program is federally funded and provides no-cost services to qualifying families, including pregnant women, children from birth to age 5, and their families through comprehensive education, health, and family support services.

Position Summaryfor Information Technology Manager

The Children’s Center is seeking an experienced Information Technology Manager to oversee and direct the agency’s technology operations. This role is responsible for managing IT systems, providing technical support, ensuring network and data security, and supervising IT staff while supporting the agency’s overall operational effectiveness.

Key Responsibilitiesfor Information Technology Manager

Manage and oversee agency-wide information technology operations
Coordinate system development, testing, documentation, and technical support
Troubleshoot user issues, identify solutions, and implement fixes
Install, maintain, and administer servers, workstations, routers, switches, wireless access points, and printers
Manage VPN, DNS certificates, SPF, DKIM, and DMARC email security protocols
Oversee PBX and VoIP telecommunications systems
Maintain agency security systems, surveillance cameras, and network security
Verify daily server backups and restore files as needed
Serve as system administrator for software packages and databases
Coordinate technology projects, upgrades, and replacements across all sites
Develop and conduct staff technology training programs
Assist with IT budgeting and administration of approved funds
Run reports and facilitate IT security audits/investigations
Support directors with grant submissions and special projects
Attend meetings and perform additional duties as assigned

Qualifications for Information Technology Manager

Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or related field required
Must have direct experience with the supervision of staff, fiscal management, and administration to be considered
Minimum of 7 years of IT experience, including a proven track record of success in supervisory or leadership roles
The ideal candidate will bring 5 years of experience leading IT teams and overseeing technical workflows.
Budget development and financial accountability experience
Expertise in overseeing IT operations, including lifecycle management, resource allocation, and technical service delivery.
Deep understanding of IT governance frameworks and a proven ability to implement industry-standard management practices.
Demonstrated ability to apply IT management best practices to streamline workflows and improve departmental efficiency.
Experience with:
- Microsoft 365 Admin Center
- Exchange
- MS Entra ID
- Multifactor Authentication (MFA)
- Microsoft Defender
Knowledge of hardware/software installation, maintenance, and repair
Experience with system administration and network security
Outstanding customer service skills, strong organizational skills, and the ability to multi-task and manage multiple priorities effectively
Strong leadership capability in transforming business requirements into technical solutions, resulting in a measurable increase in user productivity or a reduction in manual work hours.
Excellent written and verbal communication skills
Must demonstrate familiarity with ethnic backgrounds of clients and be able to serve and effectively communicate with co-workers and the public
Must demonstrate the personality and ability to provide leadership and stability for program continuity
Must have demonstrated ability to work effectively and harmoniously with co-workers
Must be able to travel between school locations
Demonstrated staff management experience

Additional Requirements for Information Technology Manager

Satisfactory professional references
Pre-employment drug screening and ongoing random screenings
Must have a satisfactory criminal, federal, and CPS background check
At least six (6) years of progressive experience in the Information Technology field; prior experience navigating the unique needs of an educational environment or non-profit is highly desirable.
At least three (3) years of experience providing direct supervision of staff
Experience with overseeing multiple sites at one time
May be called upon to work beyond normal working hours
Travel to school locations, community locations, and meetings required
Must be physically able to lift a minimum of 50 pounds
Must be able to sit and work at a computer keyboard and desk
Oral and written fluency in English required, additional language skills always welcome
Effectively reading, hearing, and speaking are required
Valid driver’s license with a good driving record

Supervisory Responsibilities for Information Technology Manager

This position directly supervises Information Technology Assistants.

Work Environment & Physical Requirements for Information Technology Manager

Office environment with occasional work in classrooms and outdoors
Must be able to sit/stand for extended periods
Ability to lift up to 50 pounds occasionally
Frequent bending, crouching, reaching, pushing/pulling, and climbing may be required

Why Join The Children’s Center as an Information Technology Manager?

Join a mission-driven organization dedicated to strengthening families and communities while making a lasting impact in the lives of children.

Benefitsfor Information Technology Manager

Health & Wellness

- Medical:80% employer-paid premiums
- Dental and Vision: Group plan rates for employee and family.
- Health Savings: HSA/FSA accounts to assist with out-of-pocket expenses

Financial & Retirement

- 401(k) Contribution: Employer contribution to 401(k)
- Insurance Protection: Company-paid life insurance, plus short-term and long-term disability coverage.
- LegalShield/LegalServices: Providing affordable access to professional legal counsel and identity theft protection.
- Employee Childcare Discount:Employee discount for enrolled children in our program.
- Dependent Care Savings: Dependent Care FSA to assist with out-of-pocket expenses.

Work-Life Balance & Time Off

- Paid Time Off (PTO): 18 days of flexible PTO
- Company Holidays: 14 paid holidays

Requirements Before You Start as theInformation Technology Manager

Satisfactory criminal history background checks (including sex offender, FBI, CPS), and fingerprinting.
OBI Qualifying Letters (Background Check with Fingerprints)
Out of State Crminal and CPS Background Check
Official Education Transcript
Requires an initial physical examination to include screening for tuberculosis, and periodic reexaminations to ensure the incumbent poses no significant health risk to the participants in the program
Pre-employment drug screening

Requirements After You Start as theInformation Technology Manager

Successful completion of background checks within 30 days of hire

Job duties in the job posting are a representative, non-exhaustive list of the essential functions, tasks, and responsibilities a position entails.

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Information Technology Manager