Job Description:

This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.
(e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management)

This position is fully remote. Some travel may be required.

*Prefer candidates with experience in Epic, Revenue Cycle, Remittance & Posting.

The staff Analyst is responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).

The staff analyst may also manage small projects related to these applications and their technologies. As appropriate, the role will maintain necessary certifications (e.g., Epic).

Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision

Essential Functions

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution

• Gathers, validates, and translates technological requirements into design and development specification while providing product management

• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)

• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.

• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting

• Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.

• Serve as PM and complete PM functions for small to mid-size projects with multiple teams

• Collaboratively works with peers, internal and external stakeholders, and vendors

• Follows documentation and change management standards.

• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.

• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications

• Develop and understands business reporting needs for end users

• Participates in on-call and command center responsibilities, if applicable

• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity

• Attends and participates in team, project and department meetings to increase awareness and information flow

• Work with project requestor to complete the minimum viable product of a demand in ServiceHub

• Request resources for projects and enhancement work using ServiceHub Resource Plan process

Skills

Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
Possesses in-depth business and application knowledge and experience
Knowledge of system analysis and operating systems
Skilled in assessing needs and determining through documentation what the best approach might be
Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
Ability to write correspondence, and process documents

Preferred Qualifications

EDUCATION: Bachelor's degree is preferred in information technology, healthcare, business, or related field.

Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR

EXPERIENCE: Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area.

• Will be required to certify on one or more Epic applications and maintain certification

Requirements

• Operate computers and other IT equipment requiring the ability to move finger and hands

• See and read computer monitors and documents

• Remain sitting or standing for long periods of time to preform work

Location:

Lake Park Building

Work City:

West Valley City

Work State:

Utah

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$32.10 - $50.57

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package .

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