Position Overview

We are seeking a skilled and self-motivated IT Support Specialist to join our team. This is an in-house role responsible for managing, maintaining, and supporting all aspects of our IT environment. The ideal candidate will be capable of operating as a one-person IT department, taking full ownership of our technology infrastructure and day-to-day support needs.

Key Responsibilities

Help Desk & End-User Support

■ Serve as the primary point of contact for all IT support requests across the organization

■ Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner

■ Set up, configure, and maintain workstations, laptops, printers, and peripherals

■ Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)

Network & Infrastructure

■ Monitor, maintain, and troubleshoot the company network including routers, switches, and firewalls

■ Manage server infrastructure, including backups, updates, and performance monitoring

■ Ensure network uptime, stability, and security across all locations

■ Coordinate and manage VoIP/phone systems

Cybersecurity

■ Implement and manage cybersecurity measures including antivirus, firewalls, and threat detection

■ Ensure data protection and compliance with company security policies

■ Manage user access controls, permissions, and password policies

■ Conduct regular security audits and respond to incidents

Cloud & Systems Management

■ Manage and administer Microsoft 365 / Azure environment

■ Oversee cloud storage, migrations, and integrations

■ Manage backup and disaster recovery systems to ensure business continuity

■ Maintain software licensing and vendor relationships

IT Strategy & Planning

■ Evaluate current systems and recommend improvements or upgrades

■ Develop and maintain IT documentation, processes, and procedures

■ Manage IT asset inventory and procurement

■ Provide IT guidance to leadership and support organizational growth

QUALIFICATIONS & REQUIREMENTSRequired

■ 3+ years of experience in an IT support or systems administration role

■ Strong knowledge of Microsoft 365, Azure, and Windows environments

■ Hands-on experience with networking (TCP/IP, DNS, DHCP, VLANs, firewalls)

■ Experience managing servers, backups, and disaster recovery

■ Solid understanding of cybersecurity best practices

■ Ability to work independently and manage multiple priorities without supervision

■ Strong communication skills — able to explain technical issues in plain language

Preferred

■ Experience working in a small- to mid-size business environment as a sole IT resource

■ Relevant certifications: CompTIA A+, Network+, Security+, Microsoft Certified (MS-900 / AZ-900)

■ Experience transitioning from an MSP or outsourced IT model to in-house

■ Familiarity with VoIP systems and AV equipment

What We Offer

■ Salary range of $60,000 - $100,000 annually, with the opportunity for increases based on performance.

■ Opportunity to build and shape the IT function from the ground up

■ Collaborative and supportive work environment

■ Full-time, on-site position with growth potential

How To Apply

Please submit your resume and a brief cover letter outlining your relevant experience. We look forward to hearing from you.

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IT Support Specialist