Position Information

The Network Operations Center (NOC) Technician plays a crucial, frontline role in maintaining the integrity of the campus IT infrastructure. This position is responsible for Tier-1 monitoring and incident response, covering campus networks, servers, cloud environments, and enterprise applications. The NOC Technician acts as the primary steward for all physical IT assets housed within the campus data centers and computing spaces. Key responsibilities include ensuring the facility's stability, health, and security while efficiently escalating complex issues to the appropriate engineering and development teams. This position is classified as on-site. The full salary range for the Systems Analyst is $39.89 - $60.35 per hour. However, the pay scale for this position is up to $49.60 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements

Educational Requirements

Degree

Bachelor's degree in related area and/or equivalent experience/training.

Requirement

Required

Experience Requirements

Experience

2 - 4 years of related experience.

Requirement

Experience

Minimum of 3 - 7 years of related experience

Requirement

Preferred

Minimum Requirements

Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.
Ability to write technical documentation in a clear and concise manner.
Understanding of system performance monitoring and actions that can be taken to improve or correct performance.
Knowledge of the design, development and application of technology and systems to meet business needs.
General knowledge of other areas of IT.
Demonstrated understanding of how system management actions affect users and dependent/related functions.
Demonstrated experience writing and editing scripts of moderate complexity used to perform system maintenance and administration.
Demonstrated knowledge of computer security best practices and policies.
Familiarity with server hardware including memory and disks.
Familiarity with basic systems administration tasks in Windows and Linux.
Knowledge and abilities using IT Service Management tools such as ServiceNow, Remedy, RT, Pinnacle or Magic.
Knowledge of installing rack mounted servers and network equipment in standard datacenter racks.
Knowledge of Data Center Infrastructure Management (DCIM) practices, out-of-band management technologies (e.g., iLO, iDRAC), and enterprise cabling standards.
Hands-on experience with enterprise monitoring, alerting, and telemetry platforms (e.g., Solarwinds, Pingdom, Google Cloud Logging) for proactive incident detection

Preferred Qualifications

Understanding of physical data center health monitoring, including power distribution (PDUs), cooling thresholds, and physical access controls
Knowledge of Network Administration software and applications - Infoblox, Cisco Catalyst Center, CPI
Familiarity with ITIL processes, specifically Incident Management, Problem Management, and Change Management

Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details

Generic Scope

Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.

Custom Scope

Applies professional concepts and department and campus, medical center or Office of the President policies and procedures to resolve systems problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Performs routine work, with detailed instructions provided on new project and/or more complex assignments and initiatives. Within defined procedures and practices, determines appropriate action.

Department Custom Scope

The Network Operations Center (NOC) Technician plays a crucial, frontline role in maintaining the integrity of the campus IT infrastructure. This position is responsible for Tier-1 monitoring and incident response, covering campus networks, servers, cloud environments, and enterprise applications. The NOC Technician acts as the primary steward for all physical IT assets housed within the campus data centers and computing spaces. Key responsibilities include ensuring the facility's stability, health, and security while efficiently escalating complex issues to the appropriate engineering and development teams.

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NOC Technician