Job Description

We are currently searching for a Vice President, Operations for our client in the eyewear industry to be responsible for establishing a strong foundation of company operations to support the rapid and profitable growth of the brand. This individual will lead end-to-end operational strategy and execution across manufacturing, supply chain, inventory, fulfillment, logistics, customer service, and operational planning. The VP, Operations partners closely with the CEO and executive team to build a culture of accountability and operational excellence in a high-growth company. This is a commercially driven role, charged with optimizing operations with a forward-thinking and solution-oriented mindset.

This role is based in our New Orleans Headquarters 5 days a week.

Key Responsibilities

Identify and prioritize operational initiatives with a clear roadmap and timeline enabling achievement of 2026 goals and scalable growth into 2027+.
Optimize and redesign an end-to-end omni-channel order lifecycle spanning DTC e-commerce, retail, and wholesale (BOPIS, ship-from-store, store-to-home, EDI, and 3PL integrations) to ensure speed, accuracy, and cost efficiency.
Establish an agile PMO and governance model (intake, prioritization, resourcing, stage-gates, post-mortems) with clear RACI across cross-functional programs.
Establish a single source of truth for operational performance and KPI definitions; partner with Finance/FP&A to design and optimize dashboards for leadership visibility.
Evolve warehousing and logistics strategy (owned facilities and/or 3PL) including slotting, flow, transportation, WMS best practices, and performance SLAs.
Recruit, coach, and develop a high-performing, lean operations organization with clear roles, metrics, and career paths that scale with the business.
Lead change management through SOPs, training, and communication that convert strategy into adoption; model urgency, ownership, and creative problem-solving.
Define and operationalize a best-in-class customer service model across channels with clear SLAs and VOC feedback loops.
Manage operations budget and identify opportunities to reduce costs through vendor negotiations, supply management, and operational efficiencies.
Strengthen operational controls across order-to-cash and procure-to-pay, including cycle counts, inventory accuracy, audit trails, access controls, backups, and vendor management.
Establish and publish a 12–18 month operations roadmap with business cases/resourcing; track progress via weekly/monthly reviews and QBRs.
Own performance management for operations: OTIF, fill rate, inventory accuracy, cycle count variance, order lead time, WISMO contacts per order, logistics cost per unit, NPS/CSAT, and defect rates.
Ensure the brand ethos and core values come to life in all operational touchpoints — from vendor relationships to internal business partners — and drive a modern approach to scale.

Requirements

10–15+ years of progressive leadership in operations for consumer or retail brands (preference for omni-channel DTC e-commerce with wholesale and/or retail).
Hands-on depth in S&OP/IBP, demand & supply planning, merchandising & allocation, inventory management, warehousing/3PL, and logistics.
Strong financial and analytical acumen (unit economics, landed cost, margin optimization, cash conversion cycle).
Excellence in people leadership, cross-functional influence, and building lean, high-performing teams that scale with growth.
Experience with premium/fashion brands; accessories/eyewear and international vendor management are pluses.
Familiarity with OKRs and stage-gate governance; comfort with modern BI (e.g., Tableau/Power BI) or SQL a plus.
Clear, concise communicator, customer-obsessed, quality-driven, and metrics-led.
Bachelor’s degree required; MBA or relevant advanced degree preferred.

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Vice President Operations