Visitor Experience Associates

(Part-Time / Permanent)

The Museum of Arts and Design (MAD) seeks two enthusiastic and people-oriented part-time, non-exempt Visitor Experience Associates to join the Visitor Experience team. Reporting to the Visitor Experience Manager, Visitor Experience Associates are responsible for welcoming visitors in a warm, friendly manner and orienting them to the Museum and its offerings. Successful candidates are friendly extroverts who enjoy teamwork and helping others.

The Museum of Arts and Design is a popular museum with a global audience that champions contemporary makers across creative fields and presents the work of artists, designers, and artisans who apply the highest level of ingenuity and skill. MAD provides an opportunity for employees to enrich and develop their love of art, craft and design while contributing their specific skills, expertise, and talents.

Primary Responsibilities

Foster a warm and welcoming environment for Museum visitors, ensuring that they are informed of daily programming and other offerings, including membership
Sell tickets for general admission, lectures, films, and special programs from the Admissions Desk
Proactively promote Museum membership and provide basic member support
Manage cash drawer in accordance with museum policies and procedures
Answer inquiries (in person and over the phone) about exhibitions, programs, amenities, membership, and related matters
Oversee and reply to general emails regarding museum operations, group visits, rentals, and upcoming events
Independently resolve minor visitor issues or technical problems, escalating issues to the Visitor Experience Manager as needed
Facilitate efficient visitor and group tour queueing in the Lobby
Supports MAD’s audience research initiative by administering exit surveys and logging survey data
Additional responsibilities as assigned

SKILLS And QUALIFICATIONS

At least one year of experience in museum visitor experience, hospitality, or equivalent sales or customer service roles
A professional, warm, and positive attitude, coupled with strong customer service, problem-solving, interpersonal, and communication skills
Reliability and punctuality are essential for this role
Thrives in a team-oriented environment
Interest and/or knowledge of the arts, especially art, craft, and design, with an eagerness to learn about MAD’s exhibitions and programs
Proficiency and comfort with mobile technology, especially iPads and Office 365 (Teams, Excel)
Knowledge of ACME ticketing software or other ticketing software a plus
Proficiency in language(s) in addition to English is a plus

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job posting describes you, then please apply for this role.

Compensation, Schedule And Perks

This is a Part-Time, Hourly (24 hours per week) position compensated at $19.44 per hour.
Weekend availability is required. Priority consideration will be given to those who can work both Saturday and Sunday. Please share your availability in your cover letter.
Flexibility for day, evening, weekend and select holiday shifts is required. Additional hours will be available periodically, but overtime is not expected for this role.
MAD offers access to a variety of cultural institutions and training on our current exhibitions and museum history

MAD provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

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VISITOR EXPERIENCE ASSOCIATES