Job Summary

The Director of IT Operations is a key member of the management team whose primary concern is facilitating optimal organizational performance of information technology and information services for SVCMC. Reporting directly to the CEO, the Director’s primary responsibility is to oversee daily IT/IS operations, ensuring information technology and services across all departments and in service of our external vendors work seamlessly to achieve organizational objectives. The Director drives process improvements, optimizes resource allocation, and fosters a culture of operational

excellence.

Responsibilities

Ensure the optimal performance, scalability and security of the technology infrastructure.

Oversee day-to-day IT operations, including data center management, network administration, cloud services, endpoint support and service desk functions, attaining the highest possible levels of effective performance.

Lead the evaluation, selection, and implementation of technology and software that will optimize the member, employee and vendor experience, align with the organization’s strategic and business needs, and facilitate the integration of technology to optimize health plan operations.

Develop, implement and maintain security policies and procedures that meet Department of Defense regulations and industry standards (NIST, CMMC, HIPAA) and ensure compliance.

Oversee security awareness training, conduct risk assessments, establish incident response plans and stay updated on the latest security trends to proactively address potential vulnerabilities and mitigate risks to the organization’s data and systems.

Design and implement policies, procedures, and systems to manage, measure, analyze and improve department performance via quality improvement activities, resulting in higher levels of efficiency, cost-effectiveness, employee satisfaction and health plan performance.

Lead the development and alignment of the operational components of the department: review activities, set direction, strategize around opportunities, and review goals, objectives, and outcomes on an ongoing basis.

Facilitate the development of knowledge, attitudes, skills, and behaviors necessary for team members to function together with a high degree of engagement and satisfaction, attaining the highest possible levels of effective performance.

Identify ways to support the health plan’s mission, vision, values, and goals through effective talent management, including recruiting, hiring and retention strategies, succession planning, career laddering, onboarding, training, professional development, and performance assessment and recognition.

Understand the organization’s strategic plan, goals and objectives to define a clear vision for technology implementation and innovation.

Define technology project objectives, create project plans, assign tasks and monitor progress to ensure projects are delivered on time and within budget.

Manage the financial aspects of the IT department, create and oversee the IT budget, ensure cost-effectiveness and allocate resources efficiently.

Oversee analytics initiatives to deliver accurate, timely, and actionable insights throughout the organization.

Competencies

Possess comprehensive knowledge of networks, hardware, software, databases, cybersecurity principles and cloud computing.

Ability to comprehend the goals, values, and strategic direction of the organization as to align technology initiatives with objectives to optimize organizational performance.

Ability to use data to drive insights and support strategic initiatives by implementing data management frameworks, utilizing advanced analytics tools, and fostering a data-driven culture within the organization.

Ability to serve as a subject matter expert and thought leader on issues and provide guidance, and develop solutions for both predictable and unpredictable events or circumstances.

Ability to effectively mitigate risks, proactively address security vulnerabilities and maintain a secure technology environment.

Ability to forecast staffing requirements and patterns to support strategic growth or shifts in health plan personnel availability. Ability to ensure staffing requirements and patterns meet health plan regulatory/accreditation/compliance requirements.

Ability to proactively engage with direct and indirect reports, provide guidance, set expectations for meeting goals and priorities, and develop corrective action plans when goals are not met.

Demonstrate clear, effective, and efficient communications, including the use of effective listening skills and constructive feedback; prepare reports and documents and utilize communication strategies to promote stakeholder understanding; plan and conduct impactful and productive business meetings.

Demonstrate commitment to the highest standards of ethical responsibility, credibility, objectivity, accountability, and trustworthiness.

Proactively and continually assess personal strengths and challenges and manage learning and guidance needs.

Experience

10 years of progressive IT leadership, including four or more years of management/supervisory experience.

Experience with: Okta IDP, SentinelOne, Cisco Meraki, TalkDesk, InTune Cisco Umbrella, Cisco VPN and Proofpoint.

Proven track record of success, facilitating optimal organizational performance of information technology and information services.

Proven ability to manage multiple projects and priorities simultaneously.

Proven problem solving, program-development, team-building and training skills required.

Education

Bachelor’s degree in Information Technology, Computer Science, or related field. Master’s degree preferred.

Certifications such as PMP, CISM, CISSP, CGEIT, ITIL, CRISC or relevant technical certifications.

SALARY RANGE: $204,000.00 - $215,000.00

Benefits Statement

SVCMC, Inc. provides a robust benefits package that includes medical coverage through UnitedHealthcare/Oxford with no deductible for in-network services. Employees also receive vision coverage through UnitedHealthcare Vision and dental benefits through MetLife. Basic life and disability insurance are automatically provided at no cost. All employees are eligible for commuter benefits, tuition reimbursement, and a 401(k)retirement plan with an immediate employer match that is fully vested from day one. SVCMC also offers a generous time off package, which includes vacation, 10 paid holidays, and 3 personal days. Additionally, employees have access to a comprehensive Employee Assistance Program and exclusive discounts through Working Advantage.

SVCMC IS AN EQUAL OPPORTUNITY EMPLOYER - ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO VETERAN STATUS, DISABILITY, OR OTHER CHARACTERISTICS PROTECTED BY LAW.

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Director of Information Technology