Job Summary

The IT Specialist I is an early-career, developmental role within the Technology Department. This position provides frontline technical support to students, faculty, and staff while participating in structured mentorship and hands-on learning across core IT operations.

Under the supervision of the Operations Support Specialist, the IT Specialist I will gain practical experience in help desk operations, troubleshooting, device deployment, and technology project collaboration. The role is designed as a structured apprenticeship, with increasing responsibility and autonomy over time.

Based on demonstrated aptitude, performance, and organizational priorities, the IT Specialist I may have the opportunity to contribute to project-based work aligned with their academic focus or professional interests (e.g., systems administration, cybersecurity, networking, infrastructure support, or educational technology initiatives).

This position is well-suited for candidates in the early stages of their technology careers and may serve as a pathway to future advancement within the department, depending on performance and institutional needs.

Lakeside: Fast Facts

Duties and Responsibilities

1. Help Desk & End-User Support

Respond promptly to end-user requests for technical assistance.
Troubleshoot hardware, software, network, and account-related issues.
Document help desk activity accurately within the ticketing system.
Escalate complex issues appropriately while maintaining communication with users.
Progressively assume responsibility for ticket resolution from intake through completion.

2. Technology Operations & Projects

Assist with device deployment, system configuration, and routine maintenance tasks.
Support technology initiatives and departmental projects as assigned.
Collaborate with members of the Technology Department to improve service delivery and user experience.
Contribute to documentation and process improvement efforts.

3. Professional Growth & Development

Participate in mentorship and ongoing skills development under the guidance of the Operations Support Specialist.
Engage in professional learning opportunities relevant to IT operations.
As appropriate, contribute to focused project work aligned with academic coursework or professional interests.

Qualifications

Strong customer service and communication skills.
Ability to troubleshoot common hardware and software issues.
Ability to thoughtfully use artificial intelligence tools to assist with troubleshooting, research, and workflow efficiency is preferred but not required.
Strong organizational skills and attention to detail.
Ability to prioritize tasks and manage time effectively.
Enthusiasm for learning and developing technical skills in a collaborative environment.
Foundational knowledge of IT systems, networking concepts, or cybersecurity principles is preferred but not required.

Education and Experience

Currently enrolled in or recently graduated from a college or university program related to information technology, computer science, information systems, or a related field.
Previous experience in a help desk, technical support, or customer service role is preferred but not required.

Additional Information

Collaborate with the Technology Department and other campus stakeholders.
Attend relevant meetings and professional development opportunities.
Evening work may occasionally be required.
Other duties as assigned.

Physical Requirements

This position may require lifting objects up to 50 pounds and moving throughout campus to provide in-person technical support.

Compensation and Benefits

Salary Range: $59,886 - $65,275 (non-exempt, salary) based upon experience and education. Lakeside School is committed to attracting and retaining outstanding candidates and provides a competitive compensation package. Lakeside School offers a competitive compensation package and a comprehensive set of benefits, including:

Employer-paid medical, dental, and vision insurance (based on FTE)
Dependent medical and vision subsidy
Retirement with generous employer contribution
Life/disability insurance
Employee Assistance Program
Flexible spending accounts
Free lunch
Free parking
Bus/bike benefits
Housing assistance program
Reduced facility rentals
Employee Discount Program
Computer loan program
Paid holidays and vacation
Use of school library and gymnasium
Mentoring
Professional Development

Application Process

Interested candidates should submit a cover letter, resume, and at least 3 references via Lakeside’s online application system. The position will remain open until filled.

Working at Lakeside

Lakeside School is committed to sustaining a community in which individuals from diverse cultures and backgrounds teach, learn, and thrive together. To learn more about working at Lakeside—including professional development, mentoring, benefits, and opportunities for involvement—please visit the Careers page on the Lakeside School website.

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IT Specialist I