The Role

Doppel is hiring an experienced Onsite IT Analyst to support our New York office and global remote workforce. This role is ideal for someone who is detail-obsessed, service-driven, and passionate about delivering an exceptional IT experience.

What You’ll Do

Provide Level 1 & 2 support for onsite employees and remote team members worldwide.
Triage and resolve incoming tickets across hardware, software, and account-related issues.
Maintain and support office technology including A/V systems, conference rooms, printers, and network equipment.
Manage asset inventory and oversee the full lifecycle of devices (procurement → deployment → retirement).
Support onboarding/offboarding, device setup, and access management.
Contribute to IT projects, documentation, and continuous improvement efforts.

What We’re Looking For

5–8 years of hands-on IT support experience in fast-paced environments.
Meticulous attention to detail and a commitment to delivering a best-in-class support experience.
Strong problem-solving ability and a self-driven, proactive work style.
Excellent communication skills and a calm, customer-focused approach.
Experience supporting MacOS devices and various SaaS business tools.

Why Join Doppel

This role is an on-site position in our New York office.
The salary range for this role is $85,000-$105,000.
Meaningful equity so you share in Doppel’s success
Flexible PTO, comprehensive health benefits, parental leave, and more
A high growth environment where your work has immediate impact and visibility

Salary Range: $85,000 USD - $105,000 USD

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IT Analyst