IT Helpdesk / Customer Support – Open to Recent Grads!

Location: Columbus, OH

Pay Rate: $23-25/hour

Contract: 6-12 months contract, possible to convert

Schedule: 24/7 environment (shift flexibility required)

We are seeking an IT Service Desk Agent to serve as the first point of contact for end users seeking IT support via phone and live chat. This role is ideal for someone who thrives in a fast-paced technical environment, enjoys solving problems, and is passionate about delivering excellent customer service.

The IT Service Desk Agent will troubleshoot technical issues, resolve incidents efficiently, and document all interactions in the ticketing system while ensuring a high level of customer satisfaction.

Qualifications

High school diploma or GED required
2–5 years of customer support experience in a technical or service desk environment preferred
Strong customer service, communication, and problem-solving skills
Ability to multitask and work efficiently in a fast-paced environment
Technical aptitude with the ability to troubleshoot enterprise software and hardware
Experience supporting Windows-based systems
Ability to work flexible shifts including weekends, holidays, or overtime when required

Benefits

Pride Global/RTA offers eligible employees a comprehensive benefits package including:

Medical, Dental, and Vision insurance
Accident, Critical Illness, and Hospital Indemnity coverage
401(k) retirement savings plan
Life and Disability insurance
Employee Assistance Program (EAP)
Legal support services
Auto, Home, and Pet insurance
Employee discount programs with preferred vendors

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