The New York Compensation Insurance Rating Board (NYCIRB) is a non-profit, unincorporated association of insurance carriers. NYCIRB is licensed by the New York State Department of Financial Services as the official workers’ compensation rate service organization in the State. In this capacity, NYCIRB provides a variety of services to the workers’ compensation industry, including data collection and analysis, and the development of loss costs and rating values. These activities, along with analytical tools, research, and customer focused services, are intended to foster a stable and healthy workers’ compensation system in the State of New York.

SUMMARY

The Network Tech II will be part of a team that owns the development, maintenance and end-to-end support of the network servers, backbone, and desktop / laptop computers. These responsibilities include the support of: disaster recovery processes and procedures, local area network (LAN), Microsoft Windows Servers, storage area network (SAN), Active Directory, Microsoft 365, Cisco and Checkpoint switches and remote access devices, MS-Windows, third party software, and end user support for onsite and mobile users. Additional responsibilities may include managing and maintaining a VMware ESX server farm, MS-SQL servers, and cloud infrastructure. Assists in the development and maintenance of network communications. Uses knowledge of LAN/WAN systems to help design and install internal and external networks. Tests and evaluates network systems to eliminate problems and make improvements. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Reviews, analyzes, and evaluates information technology systems operations. Performs a variety of tasks. May lead and direct the work of others.

A Network Tech II installs, maintains and evaluates network systems and communications. Troubleshoots the network issues with diverse scope. Assists network architecture design, feasibility and cost studies. Must have extensive knowledge of Internet, computer, routers, switches, firewall, etc. Typically requires a bachelor's degree of computer science, or engineering or its equivalent. Typically reports to a manager. Gaining exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Support of all network servers, switches, workstations and printers including installation and upgrades. End user support of applications including but not limited to Windows operating system, Microsoft 365, Adobe products, and other various software, utilities, and applications
Resolve technical issues in a timely manner and solve problems by adapting previous solutions to fit new conditions
Accurately and completely document problems and solutions on case notes
Manage back-up and recovery of data and systems
Manage and maintain the Windows and VMware ESX server farm
Assist in maintaining department records pertaining to all hardware, software, networks and service agreements
Assist with project efforts and overall infrastructure enhancements to meet company goals and objectives
Work with 3rd party vendor support to implement upgrades and fixes
Maintain asset inventory, network diagrams and other related and relevant records
Provide instruction and relevant training to end-users in the use of technology
Role may require occasional planned and emergency off-hour support
Other duties as assigned and deemed necessary by management

QUALIFICATIONS

5+ years of related work experience
Experience in installing, updating and maintaining OTC and custom software
Working knowledge of Microsoft 365 and Office
Ability to install, upgrade and manage MS-window servers
Practical knowledge of Active Directory, TCP/IP Networking, DNS, DHSP, RAS/VPN, VMware
Experience and practical knowledge of backup/restore solutions
Experience with software diagnostics, configuration and installation in the area of Microsoft Windows, Microsoft Office Suites
Excellent written and verbal communication, analytical and troubleshooting skills
In-depth knowledge of end user desktop issues in areas ranging from desktop support, e-mail, Remote Support tools, application support, web technologies, videoconferencing and IT security
Infrastructure knowledge including SANs, switches and wireless networking
Exceptional customer service and communication skills
Time management and organizational skills
Ability to write processes and understand technical documentation
Ability to work with a wide variety of end users at all levels of the company
Any of the following certifications or equivalent hands-on experience is an advantage:
- Checkpoint and / or Cisco certification
- Microsoft Certified System Expert (MCSE) or A+ certification in Desktop Infrastructure, Server Infrastructure

EDUCATION REQUIREMENTS

BA/BS in Information Technology field or Business Analysis
Or BA/BS in any field combined with relevant experience in the field

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described in this section are to be representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work requires mobility with frequent bending and standing
Lifting, moving, racking, etc. of computers, servers, monitors, UPS batteries, etc. is required
Frequent use of arms for stretching and reaching and use of legs for walking and lifting. 80% -90% of work hours are spent sitting down
This job operates in an office and remote setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and the like

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet NYCIRB’s changing needs, at the sole discretion of management.

SALARY RANGE

$78,000 - $117,000

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New York Compensation Insurance Rating Board jobs

Network Tech II / Desktop Support