Cloaked is a privacy startup dedicated to rebuilding consumer trust in how personal data is used. Our vision is to create an internet that serves the needs of its users, first and foremost—with individual privacy and opt-in at the core. Our product is a virtual “cloak” that you use as you visit any website — Facebook, Amazon, etc. It lets you choose to share all, some, or none of your private information based on your personal preference.

What We Offer

Cloaked is a well-funded Series A startup based out of NYC.

Although we are a distributed team, the NYC team operates with a hybrid model. The office building is home to several amenities, including a gourmet cafe, cocktail bar, and a rooftop work area.

We have a fully built out kitchen packed with drinks and snacks. The Cloaked team has diverse interests and so we frequently embark on team outings and go out for socials!

Compensation And Benefits

We offer above market rate pay and equity based off of the market's best commercially available data. Your compensation will be a combination of salary, bonus and equity.

Benefits

Cloaked employees have 401K, as well as top of the line Health, Dental, and Vision benefits.

We offer flexible work arrangements and the ability to work remotely as needed. Cloaked provides a home office stipend in addition to a new company laptop (and other tech depending on the role).

Perks

🌴Competitive PTO: We encourage employees to take a minimum # of vacation per quarter. We see PTO as a preventative burnout measure and are committed to changing the industry standard.

🤸Monthly health stipend: Used for any kind of physical, mental or emotional care you’d like to take for yourself, be it a gym membership, a meditation app, or time with a personal trainer.

🥗 Late Night Meals: We understand that sometimes work can get in the way of meal prep. In response to that, we offer employees a monthly meal stipend to be used when they don't have time to get a home cooked meal going!

🧠 Professional Growth: Opportunities for career development and personal growth are provided to all employees who seek to further their knowledge and capabilities through an unlimited professional development fund. Additionally team members are encouraged to regularly attend conferences and industry events.

We are really excited about having you join our mission-driven team and help us build the future of online privacy!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We're looking for an IT Support Specialist to be the go-to technology partner for our NYC office. You'll own the day-to-day IT experience — from desk-side troubleshooting and AV support to identity management and SaaS administration — keeping the office running smoothly while freeing the IT Director to focus on strategic work. This role is ideal for someone who's hands-on, reliable, and energized by solving problems quickly and clearly.

What will you do?

Serve as the primary onsite IT contact for the NYC office
Provide first-line support for access requests, account issues, and basic troubleshooting
Handle walk-ups, tickets, and ad hoc requests with professionalism and urgency
Set up, maintain, and troubleshoot conference rooms, AV equipment, and hybrid meetings
Resolve basic network issues (connectivity, peripherals, office hardware)
Support onboarding and offboarding, including device setup and access provisioning
Execute user provisioning and deprovisioning across core systems with accuracy and security
Manage laptops, mobile devices, and peripherals across their full lifecycle
Maintain accurate hardware inventory and coordinate repairs or replacements
Enforce standard device and access policies defined by the IT Director
Administer day-to-day tasks across common SaaS tools (e.g., Google Workspace, Slack, Okta, Microsoft 365)
Escalate complex issues appropriately while owning resolution end-to-end
Follow documented runbooks and contribute improvements as gaps are identified
Document recurring issues, fixes, and procedures clearly
Maintain clean handoffs with the remote IT Director
Identify repeat problems and suggest simple process or tooling improvements

What skills and experiences will help you?

Solid experience in IT support, IT operations, or a similar hands-on role
Comfort providing in-person, desk-side, and AV support in an office environment
Working knowledge of macOS and Windows environments
Familiarity with identity/access management and SaaS administration concepts
Clear, direct communicator with strong organizational habits
High reliability and attention to detail

What's nice to have?

Experience in a small or startup IT team
Exposure to MDM tools (Jamf, Intune, Kandji) and SSO providers (Okta, Azure AD)
Basic understanding of networking concepts (Wi-Fi, VPNs, peripherals)
Experience supporting executives or high-visibility users

What do we like?

Employees feel supported, comfortable, and confident coming to you for help
You keep the office running smoothly with minimal disruption
Issues are resolved quickly, calmly, and with clear communication
Documentation improves over time instead of degrading
You free up the IT Director's time from routine support and operational interruptions

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IT Generalist