Position Summary

Cloud Rx is a growing pharmacy services company dedicated to improving patient care through innovation, technology, and exceptional service. We are looking for an IT Helpdesk Technician to provide reliable technical support to our team and ensure smooth day-to-day operations across our systems and devices. The IT Helpdesk Technician will be the first point of contact for employees seeking technical assistance. This role is responsible for troubleshooting hardware, software, and network issues, supporting office technology, and ensuring our systems are up-to-date and running efficiently.

Essential Duties And Responsibilities

The essential functions include, but are not limited to the following:

Provide first-level technical support to staff via phone, email, and in-person.
Diagnose and resolve hardware, software, and network issues in a timely manner.
Set up and configure new laptops, desktops, printers, phones, and other IT equipment.
Manage user accounts, access, and permissions across various systems (Active Directory, Microsoft 365, etc.).
Support employees with connectivity issues, VPN access, and remote work setup.
Track and document support requests, resolutions, and recurring issues.
Maintain inventory of IT equipment and ensure proper asset tracking.
Assist with software installations, updates, and license management.
Escalate complex issues to senior IT staff or external vendors when necessary.
Support IT projects, including office moves, system upgrades, and new technology rollouts.

Minimum Qualifications (Knowledge, Skills, And Abilities)

1–3 years of experience in an IT support/helpdesk role.
Strong knowledge of Windows OS, Microsoft 365, and basic networking.
Familiarity with Active Directory, user permissions, and account management.
Experience with troubleshooting hardware, printers, and mobile devices.
Excellent problem-solving skills with the ability to prioritize multiple issues.
Strong communication and customer service skills.
Ability to work independently and collaboratively with team members.
Experience in a healthcare or pharmacy environment.
Knowledge of HIPAA compliance requirements.
Basic understanding of IT security best practices.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

Prolonged periods sitting at a desk and working on a computer. Prolonged periods of standing and bending.
The employee is frequently required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms. The employee is also occasionally required to sit and stoop, kneel, or crouch.
The employee must occasionally lift and/or move up to thirty pounds.

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IT Helpdesk