Why work with YWCA Seattle King Snohomish?

YWCA SKS is the region’s largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.

We’re women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work – apply today!

What You'll Do

At YWCA Seattle | King | Snohomish, we believe technology plays a critical role in supporting our mission to serve women, girls, and families. We’re looking for an IT Service Desk Technician who’s not only technically skilled but also thrives on helping people. In this role, you’ll support staff across multiple sites so they can focus on making a difference in the community.

This Tier 2 position handles escalated tickets from Tier 1, tackles technical projects, and helps drive initiatives like software rollouts, migrations, and cybersecurity enhancements. You’ll work closely with Tier 1 and Tier 3 technicians, supporting everything from desktops and networks to security systems. If you enjoy solving problems, traveling between sites, and working on meaningful projects, this could be the role for you.

We’re especially interested in candidates with a strong foundation in networking and cybersecurity and a willingness to approach work through an equity and antiracism lens.

This position has a social justice component allowing for critical thinking around how the external systems impact the work that we are doing through the lens of racism and intersections with poverty. As an equal opportunity employer, we highly encourage people of color to apply.

Note: This is a Hybrid position– includes 1 day working from home, 3 days in the office, and frequent travel to multiple job sites across King and Snohomish counties. Reliable transportation and insurance are required for site travel.

Expectations of your role:Provide hands-on and remote IT support, resolving escalated tickets and technical issuesDeliver an exceptional customer experience with clear, professional communicationMaintain and troubleshoot applications, software, and server imagingPerform remote software installations and network troubleshootingCreate and manage accounts in O365/Azure and on-prem Active DirectoryAnalyze and mitigate cybersecurity threats using tools like Sentinel One and Rapid7Document processes and build internal knowledge base articlesCollaborate on IT projects, including application rollouts and system upgradesSupport and configure security systems (e.g., HikVision, iVMS 4200)

Must have's to be successful:Bachelor’s degree in a technology-related field with 2+ years’ experience, or Associate’s degree with 3+ years’ experience in a similar roleStrong understanding of networks, firewalls, and network securityProficiency with O365/M365 administrationFamiliarity with Windows registry, NTFS permissions, and organizational unitsExperience with helpdesk applications (SolarWinds preferred) and remote management toolsAbility to follow ITIL and ISO processes, meeting established SLAsExcellent problem-solving and communication skillsAdaptability and eagerness to learn new technologiesPositive, collaborative, and professional demeanorCompTIA A+ and Network+ certifications (or equivalent knowledge)Frequent travel between YWCA sites; valid driver’s license and reliable transportation requiredExperience supporting security and surveillance systems is a plus

Hours, Rate, and BenefitsHourly Range: $ 28.00 - $32.00Hours: 40 Hours per weekExcellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans. For more information about our benefits, please visit: YWCA Careers & Benefits InformationAt the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan After two years of employment, employees are eligible to participate in the YWCA Retirement Fund

Physical RequirementsLift, carry, push, or pull up to 50 lbs (e.g., moving desktops, monitors, and IT equipment)Work in various physical positions, including bending, kneeling, and working under desks to access cablingUse hands for fine motor tasks such as connecting hardware and adjusting small componentsMay spend periods of time standing, walking, or sitting while troubleshooting equipmentExposure to clients and staff who may be experiencing trauma; self-care and awareness of secondary trauma risks are important
*Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%

YWCA encourages applicants with a variety of experiences to apply!

At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity.

Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.

Mental Health Considerations

All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines.

Equal Opportunity Employment

YWCA Seattle King Snohomish is an Equal Opportunity Employer. To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement.

For more information

Contact us at careers@ywcaworks.org with any questions or if you need accommodation for your application.

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YWCA Seattle | King | Snohomish jobs

IT Service Desk Technician II