Are you inspired by the idea of supporting our nation's critical infrastructure and securing communications for first responders, utilities, and transportation?

Does the prospect of joining a growing, nationally established, multi-location business and "owning responsibility for the four walls of your Service Center" appeal to you?

Are you a motivated leader capable of inspiring a team when unexpected challenges arise?

Company Overview

Eastern Communications, Ltd. is a critical communications provider based in Long Island City, Queens, NY. Founded in 1976, Eastern provides infrastructure, technical services, field replacement parts, and maintenance to a range of end users including public safety, transportation, utilities, and the federal government. The company comprises 200 employees across 16 locations nationwide and has earned its exceptional reputation for delivering the highest quality products and services.

Job Summary

As the Production Operations Manager, you will lead the daily operations of our Service and Distribution Center in New York, overseeing a team of Production Operations Specialists. You'll ensure that all activities-from equipment receiving and configuration to order fulfillment and shipping-are executed with precision, speed, and technical excellence.

This role is ideal for a hands-on operations leader with a background in supply chain, warehouse management, and radio/communications equipment, who thrives in a fast-paced, high-accountability environment.

Role Responsibilities:

- Lead & Develop Team: Supervise and mentor a team of Production Operations Specialists responsible for equipment configuration, testing, and fulfillment. Foster a culture of accountability, safety, and continuous improvement.
- Technical Equipment Management: Oversee programming, featuring, and license installations for two-way radios and communications infrastructure
- Order Fulfillment: Manage the end-to-end fulfillment process-picking, configuring, packing, and shipping customer orders to meet delivery timelines and quality standards.
- Inventory Control: Maintain accurate inventory levels and system integrity within the ERP. Conduct regular cycle counts and audits to ensure high inventory accuracy and traceability.
- Process Optimization: Analyze workflows and implement process improvements to enhance operational efficiency, reduce lead times, and minimize errors.
- ERP & Systems Management: Ensure all production and inventory activities are accurately recorded in the ERP system. Collaborate with IT to resolve data or process inconsistencies.
- Cross-Functional Collaboration: Partner with Procurement, Sales, and Logistics to align production with supply chain and customer demands.
- Quality & Compliance: Enforce safety and quality standards, ensuring compliance with company policies and applicable regulations.
- Performance Reporting: Track KPIs for fulfillment accuracy, inventory health, and operational throughput. Prepare regular updates for senior leadership on production performance, trends, and initiatives.

Qualifications:

- Bachelor's degree in Supply Chain Management, Operations, Engineering, or related field (preferred).
- 5+ years of experience in production operations, warehouse, or service center management, preferably within LMR, communications equipment, electronics, or technical hardware industries.
- Demonstrated experience managing teams in a fast-paced distribution or service environment.
- Hands-on familiarity with radio communications systems, equipment programming, or license management is strongly preferred.
- Proficiency in ERP systems (e.g., NetSuite, SAP, Oracle) and strong Excel/reporting capabilities.
- Excellent leadership, communication, and analytical skills with a focus on execution and continuous improvement.
- Strong organizational abilities and attention to detail in managing multiple priorities simultaneously.

Benefits We Can Offer You:

- Health, dental and vision insurance
- 401k and company match
- Annual Performance Review and Accompanied bonus
- Paid holidays, vacation and sick days
- Ongoing technical training
- Advancement opportunities
- Company-provided uniforms and safety equipment
- Safe, clean & friendly work environment

$85,000 - $105,000 a year

Salary does not include benefits and/or annual bonus.

If you are a talented and experienced Production Operations Manager with experience in LMR Managment who is looking for a challenging and rewarding opportunity, we encourage you to apply!

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