The Company

Friedman Vartolo LLP is a rapidly growing New York based real estate and default services law firm with 250+ employees across six states. The firm prides itself not solely on its superior legal product, but also on its innovative approach to business and problem solving. We offer a fresh, fast-paced energy, with a startup vibe.

THE POSITION

We are seeking an entry-level IT Administrator to provide day-to-day technical support to employees both virtually and onsite. This role will focus on resolving helpdesk tickets, assisting with user onboarding/offboarding, and supporting hardware, software, and IT systems. It's a great opportunity for someone who enjoys problem-solving and wants to grow their career in IT within a professional legal environment.

Responsibilities

Serve as the first point of contact for IT support requests (Tier 1 and some Tier 2), managing and resolving tickets through the helpdesk system (JIRA).
Provide support for desktops, laptops, printers, copiers, and other office equipment.
Troubleshoot and resolve basic hardware and software issues (Windows, Office 365, VDI, etc.).
Assist with employee onboarding and offboarding, including laptop setup, software installation, account creation, and workstation configuration.
Provide end-user guidance and orientation on IT systems, tools, and security best practices.
Maintain accurate IT documentation, including knowledge base articles (Confluence).
Manage IT assets, including laptops, monitors, and peripherals, ensuring accurate tracking and lifecycle management.
Coordinate equipment recycling (e-cycle) and assist with upgrade/replacement cycles.
Proactively check in with employees to ensure technology is meeting their needs.

EXPECTATIONS

Strong communication and interpersonal skills with the ability to support staff at all levels.
Excellent troubleshooting, problem-solving, and analytical abilities.
Ability to prioritize tasks, work independently, and collaborate within a team.
Customer service mindset with a positive, "can-do" attitude.
Eagerness to learn and grow in an IT support role.

Requirements

A degree in Information Technology, Computer Science, or related field (or equivalent practical experience)
Strong knowledge of Windows Environment (Office 365, Microsoft Office Suite, Windows 10, 11 Business)
Familiar with basic computer hardware, printers, applications
Some Helpdesk experience (6 - 12 months preferred but not required)

Preferred

Task Automation
Azure (Azure Connect, Azure Cloud, Azure ADD)
VDI & Virtual System Management

Compensation/Benefits

We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement.

ADA COMPLIANCE

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at recruitment@friedmanvartolo.com to request an accommodations.

LOCATION

This position is located in our Stamford, CT office.

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IT Administrator