Position Description July 2025

IT Support Associate

Hybrid position, ideally located within an hour’s drive of Abode’s Concord MA office

Want to join a company that does good for the world? Do you care about the work you do and its impact on the future of our planet? Do you want caring coworkers and a good work/life balance? Do you focus on doing the right thing? If so, join the Abode Energy Management (Abode) team, where you won’t ever want to leave. We’re fun, kind, passionate, progressive, and innovative. We are an expanding energy efficiency program implementor, focusing on weatherization, electrification, and heat pump adoption.

Summary/Objective

We are looking for a service-focused entry-level IT Support Associate to support routine IT tickets and various IT projects, some on-site at our Concord office. The ideal candidate likes to investigate to get to the bottom of technical problems and puzzles, is detail-oriented, and can operate with a sense of urgency. For the right candidate, this is a unique opportunity to learn adaptive problem- solving skills critical to success in nimble, smaller organizations, with support from an experienced team typically found only in larger but more siloed organizations.

Responsibilities

Reporting to Abode’s IT and Systems Administrator and working closely with other Abode technical staff, this position will include some or all the following responsibilities:

Set up and maintain end-user devices (laptops, tablets, and mobile devices). Procure hardware according to standard system specifications.
Manage user accounts, permissions, and access controls across Microsoft 365 tenant, Salesforce, Calendly, and other tools.
Install, configure, and update operating systems, email systems, drivers, and software applications.
Provide technical support, assistance, and troubleshooting to end users, both remotely and in person.
Assist in inventory management and asset tracking of computer hardware and software.
Maintain security measures across the organization.
Document IT procedures for reference and improvement.
Over time, support maintenance of integrations between our main business tools, including Salesforce, Jotform, and Calendly.

Qualifications

All candidates are required to bring the following skills and experience:

Demonstrated technical skills in a professional or personal capacity
Experience with Microsoft 365 functionality and administrative tools
Solid written and verbal communication skills to gather information from employees on issues, create helpful records of steps taken, provide easy to follow directions to employees, and explain complex technical concepts in simple language
Analytical and problem-solving capabilities to troubleshoot and diagnose issues
Ability to multitask and manage time on a daily and weekly basis to support multiple requests at a time while providing updates and fixes within a promised time frame
Observational skills to recognize warning signs that indicate potential problems
Strong customer-orientation: ability to interact professionally and patiently with employees and coworkers
Familiarity with Google Workspace, Android mobile devices, and iOS mobile devices

Any or all the following skills and experience are highly desirable:

Knowledge of system security and frameworks, such as NIST or CIS
Experience with Salesforce, Zapier, and VOIPs like Vonage
Associate’s degree in Information Technology, Computer Science or a related discipline
Relevant professional certifications (e.g. Microsoft Certified Systems Administrator (MCSA))

Compensation And Benefits

This is a full-time, non-exempt hourly position with starting pay of $23 to $27 per hour, depending on relevant skills and experience. This hybrid position will support a blend of working directly in the Concord office and remotely from their home office. Abode offers its employees a competitive benefits package, including Medical, Dental, Vision, Life and Disability Insurance, a matching 401k, and fully paid Parental Leave. Employees have a flexible working schedule and generous paid time off (~37 paid days off, or ~15% of all weekdays).

To Apply

To be considered for this position, please visit www.abodeenergy.com/careers to submit a resume and cover letter (or at least a few sentences) articulating why you are a good fit for this position; without this, you will not be considered. We look forward to hearing from you!

Abode is focused on broadening opportunities for individuals from demographic groups that are historically underrepresented in the energy sector. We are committed to building an inclusive workplace culture where talented people of widely diverse backgrounds thrive. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status or disability.

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IT Support Associate