DSI is a sales enablement company that has an immediate career opportunity for a motivated IT Support Associate to join our team. The IT Support Associate will provide day-to-day support to the organization's end users desktop computers, printers, phones, mobile devices, and software.

As the IT Support Associate, you will interface directly with internal customers and various departments, troubleshooting user issues to resolution. Additionally, you will assist the IT department with various tasks and support of Audio/Visual equipment including projectors and sound systems.

This is an in-office position that will report to our Richardson, office

Schedule Monday - Friday 8:30 am - 5 pm

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.

Requirements

Provide support for Windows workstations, various peripherals, and VOIP phones
Perform hardware and software installation, upgrades and configuration
Adhere to company procedures for hardware and software requests and installs
Provide problem diagnosis and resolution for hardware and software issues
Install all peripheral components such as printers, scanners, phones and disk drives
Answer inbound technical support calls and emails
Provide telephone, in-person, and remote support to end-users
Troubleshooting of LAN/WAN connectivity issues
Provide accurate and timely logging of problems
Escalate issues as needed
Work with vendor, software provider, and manufacturer support as needed
Monitor the ticketing system and complete tickets in a timely manner
Image new and existing desktop systems
Maintain proper inventory of corporate assets
Provide updates, status information, and completion information to manager and/or users as needed
Support corporate audio/visual equipment
Travel between office sites to perform assigned duties
Performs additional duties and assignments as requested
Must be very security conscious and do all it takes to avoid sensitive data falling into the wrong hands
Ability to effectively handle stress, pressures, and challenges

Skills & Abilities

Evaluate critical systems, prioritize workflow, and determine solutions
Excellent written and verbal communication skills
Interpret and apply laws, regulations, and policies
Provide technical assistance for computer problems
Read and understand technical manuals
Work for extended time at the keyboard/terminal
Maintain effective working relationships with supervisor and coworkers
Work flexible hours, possibly including weekends and evenings

Experience Required

1-2 Years of Desktop Administration

Knowledge of

Computer, network operations, and maintenance
LAN/WANs
Microsoft Windows XP/7/10/11 Operating Systems

Benefits

Medical, Dental & Life insurance are available on the first day of the month following your first day of employment - no extended waiting period
401k Plan with employer matching
Paid vacation, personal/sick days, and bereavement time
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!

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IT Support Associate