Local non-profit organization is looking for Call Center Specialists who will deliver high quality referral services to members of the community. Full time shifts are available (40 hours/week) and weekend availability is required. Start times vary between 9:00am and 11:30am, working a full 8 hour shift.
Pay rate starts at $16.50/hour but does have the potential to increase to $17.00/hour after 30 days.
Responsibilities:
• Provide high quality, multidimensional information and assistance services to contacts from multiple counties.
• Use multiple programs and databases for resource searches, information collection and application assistance.
• Help each contact identify their health and human service needs.
• Thorough documentation of each contact in appropriate database.
• Assist & provide constructive feedback as new processes and programs develop in the call center.
• Active participant in keeping resource database updated with accurate information about community resources.
• Work varied hours, including nights, weekends and holidays as needed. Extended hours as needed in times of disaster in any county served.
• Other duties as assigned.
Qualifications:
• Prior experience in a customer service, call center, health care or administrative type of role
• Ability to handle difficult and sensitive calls
• Bilingual in Spanish