Provide administrative and guest-service support by maintaining records, reservations, and files; preparing documents; handling correspondence; and responding to guest inquiries. Uphold Ritz-Carlton service standards, protect confidential information, and work collaboratively with hotel associates.
Responsibilities
- Enter and retrieve guest, reservation, and work-related information in computer databases and point-of-sale systems.
- Transmit information and documents and prepare letters, memos, and other business documents.
- Handle incoming and outgoing mail and maintain organized electronic and paper filing systems.
- Compile, copy, sort, and file records of office activities and business transactions.
- Welcome guests, answer inquiries and telephone calls, and respond to service needs.
- Follow company policies, protect confidential information and company assets, and maintain professional appearance and communication.
Required Skills
- Database entry and retrieval
- Reservation record maintenance
- Word processing software
- Spreadsheet software
- Database software
- Presentation software
- Point-of-sale systems
- Electronic and paper filing
- Mail handling
- Office equipment operation
