Patient Experience Coordinator | Acru Health – Bankers Hill
📍 Location: Bankers Hill, San Diego, CA
🕒 Schedule: Approximately 35 hours/week | No weekends
💙 Compensation: Competitive hourly pay + performance-based bonuses
Are You the Person Who Makes Everyone Feel Welcome?
Do you have a naturally upbeat personality, love connecting with people, and thrive in a fast-paced environment?
Are you the kind of person who remembers names, notices the little details, and brings positive energy into every room?
If you love people, take pride in delivering exceptional service, and know how to keep things running smoothly when life gets busy, we'd love to meet you.
At Acru Health, we're looking for an exceptional Check-In Chiropractic Assistant to become the welcoming face of our Bankers Hill office.
We're a growing, purpose-driven chiropractic practice dedicated to helping people improve their health, regain freedom, and live fully.
We believe healthcare should feel different. Personal. Encouraging. Hopeful. A place where every patient feels genuinely known, valued, and cared for.
That's where you come in.
About the Role
As our Check-In Chiropractic Assistant, you'll be the first face patients see, the first voice they hear, and a key part of what makes their experience extraordinary.
Think of yourself as the host and conductor of our front desk. You'll build meaningful relationships with patients while confidently managing schedules, communication, and the daily flow of a busy chiropractic office.
This is a people-first position that requires equal parts personality, organization, and ownership.
Your Responsibilities:
- Create an exceptional first impression. Greet every patient with genuine warmth, enthusiasm, and a personal touch.
- Own the front desk experience. Keep the office running smoothly while managing check-ins, phone calls, scheduling, and patient communication.
- Lead patient flow. Stay one step ahead of the daily schedule, anticipate needs, and help keep appointments on time.
- Build meaningful relationships. Learn patients' names, celebrate their progress, and make every visit feel personal.
- Support new patients. Help schedule appointments, answer questions, prepare patients for their first visit, and ensure they know exactly what to expect.
- Encourage consistency in care. Proactively assist patients with scheduling, reminders, and follow-up communication.
- Champion the patient experience. Notice the small details, solve problems with confidence, and find opportunities to go above and beyond.
- Support office initiatives. Help introduce patients to upcoming workshops, community events, and opportunities to improve their health.
Who We're Looking For
Personality matters just as much as experience.
Our ideal candidate is someone who genuinely enjoys people and naturally brings energy and positivity to those around them.
You are:
- Outgoing & Personable: You love meeting people, starting conversations, and making others feel included.
- Positive & Encouraging: You bring contagious energy, a genuine smile, and an uplifting attitude.
- Organized & Detail-Oriented: You can juggle multiple responsibilities without letting things fall through the cracks.
- Confident Under Pressure: You stay composed, friendly, and solution-focused even when the office gets busy.
- A Natural Leader: You take initiative, communicate clearly, and don't wait for someone else to solve a problem.
- Service-Minded: You genuinely care about creating memorable experiences and exceeding expectations.
- Driven to Excel: You enjoy setting goals, measuring progress, and continuously finding ways to improve.
- Dependable & Team-Oriented: Your teammates can count on you, and you take pride in contributing to something bigger than yourself.
Bonus Points If You Have:
- Experience in hospitality, customer service, front desk operations, or patient coordination
- Experience in a high-volume, customer-facing environment
- Strong phone communication, scheduling, and computer skills
- A personal interest in health, wellness, or chiropractic care
No previous chiropractic experience is required. We'll provide the training. We're looking for the right person.
Why Join Acru Health?
At Acru Health, we're building something special: a workplace where people genuinely care about one another, take pride in their work, and make a meaningful difference in the lives of others.
We offer:
- A positive, energetic, and supportive team environment
- Meaningful work that positively impacts people's lives
- Competitive hourly pay and performance-based bonuses
- Health insurance and 401(k) benefits for eligible full-time team members
- Training, mentorship, and opportunities for professional growth
- A culture that values Care, Precision, Integrity, and Ownership
- A Monday–Friday schedule with no weekends
Schedule: Approximately 35 hours per week
- Mondays & Thursdays: Full long days
- Tuesdays, Wednesdays & Fridays: Shorter days
- No weekends required
Ready to Make a Difference?
If you're the person who lights up a room, loves creating great experiences for others, and takes pride in keeping things organized and running smoothly, we want to hear from you!
📧 To Apply:
Email your resume and a brief introduction explaining **what exceptional customer service means to you** and why you'd be a great fit for Acru Health to:
drchris@acruhealth.com
Learn more about our team:
www.AcruHealth.com
Instagram: @AcruHealth
Come help us create a healthcare experience people look forward to.
