Job Title: Customer Service Representative
Location: La Palma, CA | Onsite
Employment Type: Full-Time | Temp-to-Hire
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Compensation: $22.50 per hour
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Company Overview:
A globally recognized manufacturer with decades of experience delivering high-quality home products through craftsmanship, innovation, and strong customer partnerships. The organization supports a nationwide dealer network and is committed to operational excellence, continuous improvement, and exceptional customer service.
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Job Summary:
The Customer Service Representative is responsible for supporting customers with order inquiries, shipment tracking, product information, and order-related issues. This position works closely with customers, internal teams, and shipping providers to ensure timely communication, accurate information, and effective resolution of customer concerns.
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Key Responsibilities:
• Respond promptly to customer inquiries via phone and email, providing updates on order and shipment status
• Track shipments through internal systems and carrier websites and work cross-functionally to resolve delays or issues
• Provide customers with detailed product information and assistance with order platforms and specifications
• Support and manage Return Goods Authorizations (RGAs) with accuracy and timeliness
• Serve as a liaison between customers, internal teams, and shipping providers to address shipment-related concerns
• Communicate effectively with internal stakeholders and external contacts, including international partners
• Maintain detailed records by entering accurate notes in the order system and escalating issues when necessary
• Adhere strictly to established Standard Operating Procedures (SOPs) and daily task guidelines
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Qualifications
Required:
• Strong verbal and written communication skills
• High attention to detail and accuracy in data entry and customer communication
• Strong problem-solving skills with a proactive approach to resolution
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Professional demeanor with the ability to remain calm under pressure
Preferred:
• Experience with phone systems and customer service software
