Job Description
Greeting customers and directing them to an available technician
Be able to work in a fast-paced environment.
Very detail oriented.
Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
Answering customer questions about service outcomes and consulting with technicians when necessary
Informing customers about potential cost savings and warranty protections
Assisting customer with deciding to fix their car
Overseeing and managing the service centers scheduling and workflow
Informing customers of changes in service or when their vehicle is ready to be picked up
