About Us
GetBirdieBid is a boutique, multi-vendor auction marketplace dedicated exclusively to mint-condition golf equipment. We provide a premium platform where discerning buyers and sellers can trade high-end gear with confidence. Because we deal strictly in mint-condition items and utilize an auction model, our users expect a high-touch, knowledgeable, and white-glove support experience.
The Role
We are looking for a dedicated Freelance Customer Experience Specialist to be the human voice of GetBirdieBid. While our AI systems handle basic site navigation and FAQs, you will manage escalated inquiries, mediate marketplace disputes, and ensure every user feels valued. You will work closely with our top vendors and high-value bidders to maintain the integrity and premium feel of the marketplace.
Key Responsibilities
White-Glove Support: Provide exceptional, professional email and chat support to buyers and sellers navigating the auction process.
Dispute Resolution: Fairly and calmly mediate issues between buyers and vendors, such as shipping delays, payout inquiries, or condition grading disagreements.
Listing Verification: Occasionally review flagged auction listings to ensure they meet our strict "mint condition only" marketplace standards.
Vendor Relations: Assist new sellers with on-boarding, answering questions about fees, proxy bidding mechanics, and best practices for listing high-end clubs.
Feedback Loop: Report recurring platform issues or bugs to the development team to help improve the marketplace experience.
Requirements
Golf Knowledge is Essential: You must understand golf equipment, top-tier brands, and club specifications. You need to be able to speak the same language as passionate golfers.
E-commerce/Marketplace Experience: Previous experience working in customer support for an e-commerce brand, auction site, or multi-vendor marketplace is highly preferred.
De-escalation Skills: Proven ability to handle disputes with empathy, neutrality, and professionalism when high-value transactions are on the line.
Tech-Savvy: Comfortable navigating support ticketing systems (Zendesk, Intercom, etc.) and learning the backend mechanics of a custom marketplace.
Self-Starter: Ability to work independently as a freelancer, manage your own time, and take ownership of the customer experience.
How to Apply
Please submit your resume along with a brief cover letter. In your cover letter, include a short example of how you would handle a situation where a buyer receives a driver they won at auction, but claims it has a scratch and does not meet our "mint condition" standard.
