Filoncino Bakery & Cafe is a growing bakery and café dedicated to providing high-quality food, exceptional hospitality, and a welcoming atmosphere. We take pride in creating a positive experience for every guest while maintaining high standards of service, quality, and consistency.
We are seeking an experienced, motivated, and hands-on General Manager to lead our Red Bank location. The ideal candidate is a strong leader who thrives in a fast-paced environment, takes ownership of daily operations, and is passionate about developing a successful team.
Key Responsibilities
Leadership & Team Development
- Oversee daily operations and ensure the café runs efficiently.
- Recruit, train, coach, and develop team members.
- Create employee schedules while managing labor costs.
- Foster a positive, professional, and team-oriented work environment.
- Hold employees accountable to company policies, procedures, and service standards.
Guest Experience
- Ensure every guest receives friendly, attentive, and consistent service.
- Maintain Filoncino's hospitality and service standards.
- Address guest concerns professionally and promptly.
- Lead by example by remaining actively involved in daily service.
Operations & Financial Performance
- Manage food costs, labor costs, inventory, and overall operating expenses.
- Monitor sales performance and identify opportunities to increase revenue.
- Oversee ordering, vendor relationships, and inventory management.
- Minimize waste and maintain proper product rotation.
- Ensure accurate cash handling and POS procedures.
- Understand and work toward financial and operational goals.
Quality & Brand Standards
- Maintain cleanliness, organization, and food safety standards.
- Ensure consistency in food quality, presentation, and service.
- Implement and maintain company standard operating procedures (SOPs).
- Work closely with corporate leadership to identify areas for improvement and execute operational initiatives.
Qualifications
- Previous restaurant or café management experience required; General Manager experience preferred.
- Strong leadership, communication, and organizational skills.
- Experience managing labor, inventory, scheduling, and food costs.
- Understanding of restaurant financial performance and Profit & Loss (P&L) statements.
- Ability to multitask, problem-solve, and remain composed in a fast-paced environment.
- Strong commitment to hospitality, accountability, and teamwork.
- Familiarity with Toast POS or similar restaurant systems is a plus.
- Flexibility to work weekends and holidays as business needs require.
What We're Looking For
We're looking for someone who leads by example, and understands that successful restaurant operations require both strong financial management and an exceptional guest experience.
The right candidate will be proactive, dependable, detail-oriented, and comfortable working closely with corporate leadership to help our Red Bank location continue to grow.
If you're an experienced hospitality leader looking for an opportunity to make an impact with a growing bakery and café brand, we'd love to hear from you!
