Commercial HVAC Service Manager
Madison Air Inc. – Anaheim, CA
Full-Time | On-Site
About Madison Air Inc.
Madison Air Inc. is an established commercial HVAC contractor serving Southern California for over 30 years. We specialize in commercial HVAC service, maintenance, repairs, and construction.
We are seeking a motivated, organized, and experienced Commercial HVAC Service Manager to lead our fast-growing service department.
Position Overview
The Service Manager will oversee the daily operations of our expanding commercial HVAC service department, directly managing two office staff members and four field service technicians.
We are looking for a hands-on leader who can effectively manage employees, support field technicians, streamline daily operations, improve customer satisfaction, and increase department productivity and profitability.
This position offers an excellent opportunity for someone who wants to take ownership of a growing department and play an important role in its continued success.
Key Responsibilities
Oversee and manage all daily service department operations.
Supervise, support, and provide direction to two office employees and four field service technicians.
Assist field technicians with technical questions, troubleshooting, and job-related challenges.
Ensure service calls, repairs, and preventive maintenance are properly scheduled and completed.
Monitor employee performance, productivity, and efficiency.
Oversee service work orders, estimates, invoicing, and customer follow-up.
Identify opportunities to improve operational efficiency, reduce costs, and increase department profitability.
Maintain strong customer relationships and resolve service-related concerns.
Implement procedures to improve workflow, accountability, and communication.
Work directly with company ownership to develop and execute department growth strategies.
Qualifications
Experience in commercial HVAC service or service department management preferred.
Strong leadership, organizational, and communication skills.
Ability to manage both office personnel and field technicians.
Good understanding of commercial HVAC service operations and troubleshooting.
Experience with scheduling, dispatching, estimating, and service invoicing.
Ability to improve productivity and manage department profitability.
Self-motivated, dependable, and capable of making decisions independently.
Experience with BuildOps or similar service management software is a plus.
Benefits
Competitive salary based on experience.
Medical insurance.
Paid vacation, holidays, and sick leave.
401(k) with company matching.
Long-term career opportunity with an established and growing company.
Join Our Team
Madison Air Inc. is looking for a leader who can take charge of daily operations, support our employees, and help take our commercial HVAC service department to the next level.
If you have strong management skills, commercial HVAC experience, and a passion for building a successful service team, we encourage you to apply.
