JOB DESCRIPTION
This position is responsible for developing and managing private dining events, corporate events, celebrations, and other special events, while also overseeing day-to-day restaurant operations. The ideal candidate is an experienced restaurant leader who understands hospitality, has strong business and organizational skills, and can build lasting relationships with guests, event clients, and the local community.
The successful candidate will be equally comfortable leading a busy restaurant floor, coaching a service team, managing guest relationships, coordinating events, and driving revenue and profitability.
Bonus opportunity of 2% of events net sales
Event Management
- Lead the planning and execution of private dining events, corporate events, celebrations, receptions, and other special occasions.
- Respond to event inquiries and work with prospective clients to understand their needs, preferences, and budgets.
- Conduct restaurant tours and event consultations with prospective clients.
- Develop event proposals, menus, beverage packages, timelines, and service plans in collaboration with the culinary and management teams.
- Coordinate event contracts, deposits, payments, guarantees, and other event documentation according to company procedures.
- Maintain an organized calendar of upcoming events and ensure all event details are communicated to the appropriate departments.
- Serve as the primary point of contact for clients before, during, and after events.
- Coordinate event setup, décor requirements, floor plans, menus, audiovisual needs, entertainment, and other special arrangements.
- Manage event execution on-site and ensure the guest experience meets the restaurant's standards.
- Conduct post-event follow-up and maintain relationships with clients for repeat business and referrals.
- Identify opportunities to increase private-event revenue, including corporate dining, celebrations, holiday events, buyouts, and special occasions.
- Restaurant Operations
- Oversee daily front-of-house restaurant operations and ensure consistently high standards of service and hospitality.
- Lead and support service teams including servers, bartenders, hosts, and support staff.
- Maintain a polished, professional, and welcoming environment consistent with fine-dining standards.
- Conduct pre-shift meetings, assign sections, communicate daily priorities, and ensure smooth service execution.
- Monitor service quality, food and beverage presentation, timing, cleanliness, and guest satisfaction.
- Ensure restaurant policies, procedures, and service standards are consistently followed.
- Coordinate closely with the culinary team to ensure seamless communication between the kitchen and front of house.
- Manage opening and closing procedures.
- Address guest concerns promptly, professionally, and with sound judgment.
Qualifications
- 3 years of restaurant management experience, preferably in fine dining, upscale dining, luxury hospitality, or a high-volume restaurant environment.
- Previous experience managing private dining, catering, events, or banquet operations strongly preferred.
- Proven ability to lead and motivate a diverse restaurant team.
- Demonstrated ability to manage multiple events, priorities, and operational responsibilities simultaneously.
- Strong sales, negotiation, and client relationship-management skills.
- Excellent written and verbal communication skills.
- Strong organizational and follow-up skills.
- Comfortable working with budgets, sales reports, labor costs, and operational financials.
- Proficiency with Toast , reservation, scheduling, and event-management systems.
- Proficiency with Toast, OpenTable, shifty, Microsoft word, excel, outlook and Tripleseat.
- Strong problem-solving and decision-making abilities.
- Professional appearance, polished communication style, and a genuine passion for hospitality.
- Ability to remain calm, professional, and solutions-oriented in a fast-paced environment.
- Flexible availability, including evenings, weekends, holidays, and special events.
