INSURANCE AGENT (Must possess INSURANCE LICENSES & STATE FARM experience)

Illinois Employer • Chicago, IL, United States • 5d ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13806149

State Farm Insurance Account Representative Customer Service & Sales

**MUST POSSESS INSURANCE LICENSES & STATE FARM INSURANCE AGENCY EXPERIENCE

Are you someone who enjoys helping people, solving problems, building relationships, and identifying opportunities to better protect customers?**

Our established State Farm agency is seeking a State Farm Agency experienced, motivated, dependable, customer-focused Insurance Account Representative to join our team.

We\'re looking for a well-rounded team member with prior State Farm Insurance Agency experience who can confidently handle both customer service and sales opportunities while helping individuals, families, and businesses with their insurance needs.

Key Responsibilities

Customer Service & Policyholder Relationships:

Handle a wide range of customer service inquiries accurately,

professionally, and completely.

Assist existing policyholders with payments, policy changes,

coverage questions, billing, claims-related inquiries, and other service needs.

Review customer accounts to identify **coverage gaps, available

discounts, and opportunities for stronger protection**.

Recommend appropriate coverage upgrades, endorsements, and

additional insurance products based on customer needs.

Build strong relationships that encourage customer satisfaction,

retention, referrals, and long-term loyalty.

New Business & Sales Opportunities:

Assist new prospects through incoming calls, walk-ins, referrals,

internet inquiries, State Farm leads, social media, and other marketing sources.

Prepare quotes, explain coverage options, follow up with prospects,

and ask for the business.

Identify opportunities for Auto, Home, Renters, Life, Health,

Business, and other available insurance products.

Proactively follow up with existing customers and prospects to

address insurance needs and grow agency business.

Our Philosophy: Take Care + 1

We believe great customer service goes beyond simply completing a transaction.

When a customer contacts us, our goal is to take care of their immediate request and look for at least one additional way we may be able to help.

That could mean identifying a missing discount, discussing a coverage gap, recommending stronger protection, or introducing another insurance product that fits their needs.

We\'re not looking for someone who simply takes orders or handles \"one-and-done\" calls.

We\'re looking for someone who asks thoughtful questions, listens carefully, recognizes opportunities, and confidently offers solutionswithout high-pressure sales tactics.

Qualifications

Prior State Farm Insurance Agency experience REQUIRED?

Property & Casualty (P&C) license REQUIRED ?

Life & Health license preferred ?

Experience handling State Farm policyholder service inquiries,

policy changes, billing, and coverage questions.

Strong customer service, communication, and relationship-building

skills.

Positive, dependable, self-motivated, and team-oriented attitude.

Comfortable handling both customer service and sales conversations.

Ability to identify customer needs, recognize coverage gaps, and

confidently recommend appropriate solutions.