This job was posted by https://joblink.maine.gov : For more information,
please see: https://joblink.maine.gov/jobs/1396069
POSITION SUMMARY: Responsible for providing a full-service experience by
providing consultation services, and transactional support services at
the teller line, as needed, to fulfill a customer\'s banking needs.
Through a consultative approach, identifies sales and cross-sell
opportunities; opens consumer business deposit accounts; navigates the
loan referral process for both residential mortgage and small-business
loans; completes maintenance on various account @types; and refers
customers to specialty products team members such as Mortgage Loan
Officers, and Small Business Lending Officers. Contributes to the
overall success of the Banking Center through achievement of customer
growth and retention goals, sales and service goals, and operational
excellence. RESPONSIBILITIES: Sales and Service Maintains a high level
of knowledge and good understanding of the Bank\'s products and
services. Cultivates positive customer relationships, provides
exceptional customer service, and builds a strong rapport to identify
needs and offer advice and appropriate financial solutions that will
help customers achieve their financial goals. Utilizes a consultative
selling approach and proactively researches customer profiles to support
customers in achievement of financial goals. Develops and expands
customer relationships, and sells appropriate products and services.
Takes ownership of the full customer experience, rotates between the
sale and service platform and the teller line, and accompanies the
customer through their entire visit to the Banking Center. Provides
effective New Customer Onboarding and Customer Engagement by, in part,
routinely strengthening new and current customer relationships,
introducing new and existing customers to the Bank\'s products and
services and addressing customer questions. Responds promptly and
accurately to routine customer inquiries, resolves minor issues as
necessary, and follows-up on details to ensure customer satisfaction.
Handles all customer requests of problems in a professional, efficient,
and timely manner. Proactively generates residential mortgage and
small-business loan referrals. Utilizes internal business partners to
strengthen existing customer relationships and target new prospects.
Engages in outbound business development activity, and customer calling
campaigns, as assigned by the Banking Center Manager to generate
qualified leads. As required, assists customers in accessing safety
deposit boxes. Represents the Bank in a manner that maintains and
expands positive relations with all customers, potential customers, and
co-workers. Contributes to the fulfillment of Banking Center sales and
service goals. Answers and assists incoming callers with questions and
requests; routes callers appropriately. As needed, sorts and distributes
work from other Bank offices, processes mail and overnight depository
transactions. As needed, processes retail and commercial financial
transactions, including deposits, withdrawals, transfers, loan payments,
and cashing checks. Records all transactions promptly, accurately, and
in compliance with established Bank policies and procedures. Maintains
an adequate cash drawer at all times, and in accordance with Bank
policy; this includes buying and selling currency from the vault as
necessary. Balances cash drawer in accordance with Bank policy and
procedures, including periodic batching of cashed checks. Assists in
ordering, receiving, verifying, and distributing cash. As directed,
balances and replenishes cash in the ATM. Will be responsible for
opening and/or closing the Banking Center. Meets expectations for
attendance and punctuality. Complies with all applicable federal, state,
and local laws and regulations; and Northeast Bank policies and
procedures. Successfully pass technical and regulatory examinations
required by the Company. Teamwork and Collaboration Assists the Banking
Center Manager in coaching the Personal Bankers in the areas of
professional development, and sales by encouraging / recognizing
individual team members; successes. Supports teamwork and a positive
working environment in order to achieve team goals. Collaborates with
colleagues to handle routine and unexpected situations to ensure
outstanding customer experience. Community Development Proactively
participates in community activities to improve understanding of market
needs, assist the Bank in meeting its CRA Community Development goals,
and identify business development opportunities. Participates in Bank
sponsored community events KNOWLEDGE, SKILLS AND ABILITIES: High School
Diploma or equivalent 5-7 years of experience in retail banking sales
and service preferred. Thoroughness and strict attention to detail.
Excellent mathematical skills. Competence with computers and other
office machinery. Proficient alpha/numeric data entry skills. Excellent
customer service skills, attentiveness, information retention, tact and
diplomacy in dealing with both customers and co-workers. Self-motivated
with a demonstrated aptitude and desire for sales and service success.
Passion for helping people achieve their financial goals. Proven success
developing high-value / long-term customer relationships. Strong sense
of ethics and commitment to privacy of customer information
