These postings are for multi-functional locations next door to each other on Shelter Island Heights, walking distance to and from the Ferry, we are searching for Guest Service Agents, retail clerks and stocking associates and Baristas for our Cafe. We are searching for staff willing to learn multiple positions within our family of businesses, all located within feet of each other on Shelter Island Heights. Please be local and or willing to commute to Shelter Island Heights.
We are expanding our team across our Shelter Island businesses — our boutique hotel and Restaurants as well as our historic drug store and Soda Fountain and Cafe. We are seeking reliable, friendly, and experienced individuals who take pride in exceptional service and community‐focused work.
Overview
We are currently seeking enthusiastic and customer-focused individuals to join our team as Guest Service Agents, retail clerks, stocking associates and Cafe Barista's at our exclusive Cafe. This is a cross-trained position supporting multiple locations and operations on Shelter Island. All team members will be trained to work across hotel front desk, guest services, retail/drug store, food & beverage, and other guest-facing operations as needed. Employees should be comfortable working in different roles and locations based on staffing and operational needs.
Duties include:
- Welcome guests and customers warmly, providing a positive and professional first impression at every location.
- Perform hotel front desk duties, including guest check-in and check-out, reservations, telephone inquiries, and guest requests.
- Maintain accurate guest information, reservations, transactions, and other required records.
- Assist with concierge and guest services, including providing information about Shelter Island, local attractions, amenities, and services.
- Process retail transactions accurately, including cash, credit cards, and other approved payment methods.
- Stock shelves, organize merchandise, maintain displays, and assist customers with product questions and purchases.
- Support food and beverage operations as assigned, working collaboratively with others
- Maintain clean, organized, safe, and welcoming guest and customer areas at all assigned locations.
- Assist with opening and closing procedures at the various operations as assigned.
- Follow all health, safety, sanitation, cash-handling, and operating standards.
- Work cooperatively with team members across all Shelter Island locations.
- Successfully complete cross-training in each assigned operation and be prepared to work at any of the locations based on business and staffing needs.
- Perform other duties as assigned to support the overall Shelter Island operations.
Expectations & Qualifications
As a member of our cross-trained Shelter Island team, employees are expected to be flexible, dependable, and willing to work across multiple locations and departments based on operational and staffing needs.
- Flexible availability is essential. Candidates must be available to work a varied schedule, which may include mornings, evenings, weekends, and holidays based on business needs.
- Be willing and able to cross-train and work at multiple Shelter Island locations, including hotel, guest services, retail, food & beverage, and other operations as assigned.
- Provide consistently warm, professional, and attentive service to guests and customers at every location.
- Be dependable, punctual, and prepared to work assigned shifts and locations.
- Be comfortable transitioning between different responsibilities and work environments as business needs change.
- Demonstrate strong customer service and communication skills with a focus on creating positive guest experiences.
- Be able to multitask and remain organized and professional in a fast-paced environment.
- Work cooperatively with team members across all departments and locations.
- Previous hotel, restaurant, retail, barista, or hospitality experience is preferred, but we are willing to train the right candidates.
- Previous experience with multi-line phone systems, point-of-sale systems, cash handling, or hotel/front desk systems is beneficial.
- Bilingual abilities, including English/Spanish, are highly desirable.
- Maintain a professional appearance and positive attitude while representing our Shelter Island operations.
- Demonstrate a willingness to learn new positions, systems, and responsibilities as part of the cross-training program.
Important:
These are cross-trained positions and are not limited to one specific location or department. Team members will be trained and scheduled throughout our Shelter Island operations according to staffing and business needs.
Flexibility regarding position, location, days, and hours is an essential expectation of these roles.
Drug Store Requirement: Candidates assigned to work at the Drug Store cashier position must have a minimum of one year of prior retail cashier experience.
Company Description
CXR Hospitality is a New York–based hospitality company and a proud part of the Soloviev Group. Together, we oversee a diverse and growing portfolio of boutique hotels, restaurants, retail stores, vineyards, and farms across the United States, with a particularly strong presence in New York and throughout Long Island.
As we continue to expand, we are always seeking exceptional talent to join our team. We value individuals who bring passion, professionalism, and a commitment to outstanding guest experiences. For those looking to grow within a dynamic and evolving company, CXR Hospitality offers an exciting opportunity to be part of something truly special.
