This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/13806161
The Role
The Member Service Specialist serves in the Field Operations
Department and reports directly to a Regional Manager located in one of
the regional offices. This role is the Office Champion and is
responsible for handling front-office duties and serves as the primary
prospect and member-facing role at the branch. The Member Service
Specialist interfaces with members on a regular basis to address
inquiries, resolve issues, maintain accounts, and provides assistance on
a wide range of credit and administrative tasks. Additionally, this
position plays a key role in regional office operations by managing
day-to-day administrative duties and coordinating internal and external
member related events.
What You Will Contribute
Serve as the day-to-day point of contact for members and prospects
by responding to inquiries, assisting walk-ins and phone calls, and
directing requests to appropriate staff
Support prospecting and relationship management activities by
maintaining accurate member and prospect data, generating mailing
lists, and identifying opportunities for cross-selling products and
services
Monitor loan portfolio activity by tracking delinquency, UCC
filings, paid loans, real estate taxes, and other reporting to
support ongoing loan performance
Maintain loan accounts by processing receipts and disbursements,
monitoring reports, coordinating electronic funds transfers, and
ensuring transaction accuracy
Support regional office operations by coordinating meetings and
events, managing office administration tasks, tracking budgets and
invoices, and maintaining office resources
Assist with member and community events by supporting marketing
initiatives, coordinating outreach and notifications, and
maintaining promotional materials
Participate in training, projects, and committee work while
protecting the confidentiality, security, and integrity of
Association systems and data
What We Are Looking For
Required Skills
Strong organizational, multitasking, and problem-solving skills
Ability to communicate clearly and effectively with members,
prospects, and coworkers
General knowledge of accounting principles and credit processing
procedures
Ability to build positive working relationships and deliver
excellent service
Comfort using technology and systems to improve efficiency and
accuracy
Minimum Qualifications
High school diploma and 3 years of related work experience, or
equivalent education, experience, and skillset sufficient to perform
the essential functions of the role
