Pacific Disposal , a Waste Connections company, is looking for a Customer Service Representative to join our team in Lacey, WA!
What makes this role unique?!
This isn't your typical call center job. In the waste and environmental services industry , you'll play a direct role in keeping communities clean, safe, and running smoothly. Every call you take supports essential services that people rely on every day-from residential pickup to commercial operations. You'll gain insight into a critical infrastructure industry while building valuable customer service and problem-solving skills in a fast-paced, team-oriented environment.
Schedule: Monday-Friday, 8:00 AM - 4:30 PM
Pay: $22-$23/hour (DOE) + regular wage increases
Bonus Opportunity: Earn additional incentive pay up to $500/month (up to $6,000/year total ) based on performance!
Waste Connections offers stable, long-term career opportunities for motivated individuals who want to grow with a dynamic and expanding organization. Our decentralized structure empowers employees to take initiative, think creatively, and make a real impact on their team and community.
DUTIES AND RESPONSIBILITIES:
Collaborate cross-functionally to resolve customer concerns efficiently while learning our proprietary systems
Handle inbound calls and in-person inquiries regarding service setup, changes, billing questions, and account support
Accurately enter and maintain customer information, service orders, and documentation
Prepare service-related paperwork, including contracts, deposits, changes, and cancellations
Use Microsoft Office and internal systems to manage customer accounts effectively
Deliver exceptional customer service that builds trust and long-term relationships
Communicate clearly and professionally to resolve issues and identify customer needs
Thrive in a high-volume call center environment , while identifying opportunities to educate customers and recommend additional services
Provide reception/front desk coverage as needed
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Office-based role in a clean, well-lit, and team-focused environment
Individual workstation with computer, phone, and headset
Fast-paced setting with back-to-back calls and performance expectations
Calls may be monitored for quality assurance and training purposes
Prolonged sitting, typing, and screen time throughout the day
MINIMUM JOB REQUIREMENTS:
High school diploma or equivalent preferred.
Minimum of 2 years experience in a customer service role.
Proficiency in Microsoft Word, Excel, and email systems; strong typing and 10-key skills required.
Excellent organizational, written, and verbal communication skills.
Strong problem-solving and analytical abilities, including data collection, reporting, and solution development.
To be considered for any of our current openings, you must complete an application at www.careers.wasteconnections.com . Once you select your position of interest, you will find application information and additional instructions.
We offer excellent benefits, including medical, dental, and vision insurance, a flexible spending account, long-term and short-term disability insurance, life insurance, a 401 (k) retirement plan, and unlimited opportunities to "Connect with Your Future."
A link to our benefits overview can be found here: https://careers.wasteconnections.com/us/en/benefits
Waste Connections is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
