Description We are looking for a dependable Customer Service Representative to support daily office operations for a busy plumbing services team in Arlington, Texas. This Contract position is ideal for someone who enjoys helping customers, coordinating service activity, and keeping information organized in a fast-moving onsite environment. The person in this role will serve as a key point of contact for homeowners, warranty partners, and field staff while ensuring each request is handled accurately and professionally.
Responsibilities:
Handle incoming customer calls and messages, providing timely updates, resolving questions, and documenting service needs with professionalism.
Work closely with warranty providers to confirm coverage details, secure approvals, and communicate service availability.
Partner with plumbers and technicians to relay job information, share status updates, and support smooth completion of work orders.
Review delivery paperwork and assign parts or material records to the correct service jobs with a high level of accuracy.
Enter thorough notes on customer interactions, approvals, and service activity within company systems so records remain complete and current.
Assist with appointment coordination, office documentation, and other administrative tasks that keep daily operations running efficiently.
Maintain organized records and verify that all data is entered correctly across internal tools and service files.
Support outbound follow-up communication as needed to confirm details, provide updates, and help move service requests forward. Requirements - Previous experience in customer service, call center support, dispatch, office administration, or a similar fast-paced role is preferred.
Strong computer proficiency with the ability to learn new software and navigate multiple systems efficiently.
Clear verbal communication skills and a consistent commitment to delivering a positive customer experience.
Ability to stay composed and attentive to detail while managing urgent situations or high call volumes.
Excellent attention to detail and strong organizational skills when handling records, order entry, and documentation.
Reliable attendance, punctuality, and the ability to manage several priorities without sacrificing accuracy.
A collaborative attitude and willingness to work closely with office staff, technicians, and external partners. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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