WAWA - Wawa, Inc. - Corporate Office
Full time
JR122390
Job Description
Job Title: Claims Administrator
Location: Corporate
Department: Risk Management
Job Summary : The Claims Administrator supports the operation of the Corporate Risk Management Department to fulfill operational and administrative needs related to claims processing and incident management.
Principal Duties:
· Review and preserve surveillance video in response to internal and external requests related to reported incidents.
· Document video requests and fulfill in a timely manner to support claim investigations.
· Support the Risk Management team by reviewing incident reports and organizing related documentation.
· Monitor Risk Management Information System (RMIS) to analyze data, identify trends, and compile information in support of investigations and litigation.
· Compile weekly incident reports for root cause analysis and trending.
· Perform periodic audits of claims documentation and system data for accuracy and completeness.
· Receive and process incoming claims-related correspondence and documentation.
· Support claims investigations by gathering evidence including witness statements, lease documents, vendor contracts, maintenance work orders, and training documentation.
· Coordinate with stores and internal departments to obtain required documentation for claim defense.
· Open new claim files and enter loss information into the claims system.
· Support subrogation efforts by identifying claims involving damage to company property that may lead to recovery.
· Support the Risk Management team with additional duties as assigned.
Essential Functions:
Ability to work well independently as well as in a team environment
Ability to work in a highly confidential environment
Excellent written and verbal communication skills
Ability to work collaboratively with cross-functional teams
Excellent customer service skills
Deliver precise and accurate work
Strong attention to detail
Ability to handle incident and injury descriptions, photos, and videos that may be graphic in nature
Ability to keep confidentiality
Basic Qualifications:
High school diploma or GED required
Proficient computer skills
Strong Microsoft Office skills
Familiarity with claims handling processes, RMIS systems, and evidence preservation preferred
1-3 years of experience in a call center, customer service, or fast-paced environment preferred
Interest in and willingness to learn and grow within the Risk Management team
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com .
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
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Here at Wawa, the sky's the limit.
Voted as "America's Favorite Convenience Store," Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, Alabama, North Carolina and Washington D.C. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs.
We're making every day a little more fulfilling-one smile, hoagie, and experience at a time. We know that it's our Associates who put the "wow" in working at Wawa, so we're invested in giving them the encouragement they need to take flight. By providing flexibility and support, at work and beyond, we create an environment where everyone can thrive. We believe that with the right ingredients to grow and build a career-and a little wind beneath the wings-our Associates can reach new heights. Guided by our commitment to community, Wawa Associates take pride in putting people first, making days brighter, and bringing joy to our friends and neighbors. With opportunities such as volunteering, charitable giving, and events, we're able to extend care beyond the workplace, building stronger neighborhoods and long-lasting relationships.
We have benefits that fuel well-being, including:*
Employee Stock Ownership Plan (ESOP)
Tuition Reimbursement
401(k) Plan
Medical/Dental/Prescription Coverage
Flexible Spending Accounts (Health Care & Dependent Care)
Employee Assistance & Wellness Programs
Employee Credit Union
Paid Time Off
Employee Resource Groups
*eligibility requirements may apply
For Technical Issues regarding your application please email: recruitingsupport@wawa.com.
