RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.
That's RIVA.
We're a mission-driven IT services company and systems integrator supporting digital transformation and modernization for federal government agencies. Since 2009, we've partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don't just develop solutions, we support efforts that strengthen communities and serve the public good.
RIVA's culture is built on four core values: Results, Innovation, Values, and Accountability. They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one. all while supporting missions that matter.
POSITION OVERVIEW
RIVA is seeking a proactive, hands-on Corporate IT Administrator to support the day-to-day technology needs of our employees and corporate environment. Reporting to the Director of Corporate Operations, this role will work as part of RIVA's Corporate IT team to administer systems, support employees, manage devices and user access, maintain documentation, and help ensure a secure and reliable technology environment.
This is a highly hands-on role for someone who enjoys solving problems, helping people, and working directly within the systems employees depend on every day. The ideal candidate is approachable, responsive, technically capable, and comfortable balancing employee support with ongoing administrative and operational responsibilities.
CORE RESPONSIBILITIES
- End-User & Help Desk Support: Provide responsive day-to-day technical support to employees, troubleshooting hardware, software, Microsoft 365, access, connectivity, and endpoint issues. Manage help desk tickets through resolution and escalate complex issues when needed.
- Endpoint & Equipment Management: Support the lifecycle of company laptops and equipment, including configuration, deployment, inventory, replacement, returns, and secure retirement. Assist with device management through Microsoft Intune and ensure endpoints meet company security and configuration standards.
- User & Access Administration: Support employee onboarding, offboarding, and role changes by provisioning and deprovisioning accounts, licenses, permissions, and access across Microsoft 365, Entra ID, Slack, and other corporate systems.
- Microsoft 365 & Collaboration Tools: Provide administration and user support for Microsoft 365, Teams, SharePoint Online, OneDrive, Exchange Online, Slack, and related collaboration technologies.
- Security & Compliance Support: Follow established IT security policies and assist with endpoint security, access reviews, vulnerability remediation, system updates, documentation, and audit activities supporting company compliance requirements.
- IT Projects & Process Improvement: Assist with technology implementations, upgrades, migrations, testing, documentation, and other Corporate IT projects. Help identify opportunities to improve or automate routine processes using Power Automate, scripting, AI tools, and other available technologies.
- Documentation & Employee Support: Maintain accurate IT documentation, knowledge base articles, procedures, inventory records, and troubleshooting resources. Communicate technical information clearly and provide a positive, customer-focused experience to employees.
- Cross-Functional Support: Partner with People & Culture, Corporate Operations, Finance, Contracts, and other teams to support employee technology needs, company initiatives, and day-to-day business operations.
MINIMUM QUALIFICATIONS
- Must reside in the Washington, DC Metro region and be able to work from RIVA's Reston office as needed to support equipment deployment, office technology, employee needs, and company events.
- 1-3 years of hands-on Corporate IT, IT support, systems administration, or similar experience.
- Hands-on experience supporting Microsoft 365 environments, including Entra ID (Azure AD), Exchange Online, Teams, SharePoint Online, and OneDrive.
- Experience supporting and configuring Windows endpoints.
- Experience with Microsoft Intune or another endpoint management platform.
- Experience provisioning and deprovisioning users, managing permissions, assigning licenses, and supporting identity and access management.
- Experience troubleshooting common hardware, software, endpoint, access, and connectivity issues.
- Experience working with an IT help desk or ticket management platform.
- Ability to document technical processes, procedures, configurations, and troubleshooting instructions.
- Strong customer-service mindset with the ability to communicate technical concepts clearly to non-technical employees.
- Strong organizational skills and ability to manage multiple requests and priorities.
- Proactive problem-solving skills with the ability to investigate issues, identify root causes, and follow through to resolution.
- Ability to work independently while collaborating effectively as part of a small Corporate IT team.
- Interest in automation, AI, and identifying ways technology can improve operational efficiency.
PREFERRED QUALIFICATIONS
- Experience administering Slack.
- Experience with Microsoft Power Automate, Power BI, or PowerShell.
- Experience supporting SharePoint Online sites, permissions, and document libraries.
- Experience supporting organizations operating within government contracting or another regulated environment.
- Familiarity with CMMC, NIST 800-171, ISO 27001, or similar cybersecurity and compliance frameworks.
- Familiarity with Microsoft Defender and Microsoft security tools.
- Experience supporting IT audits, access reviews, vulnerability remediation, or compliance evidence collection.
- Familiarity with ITIL or IT service-management practices.
One or more of the following certifications is a plus:
- Microsoft 365 or Azure certifications
- Microsoft Endpoint Administrator
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- ITIL Foundation
EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATION
We believe great teams are built from different backgrounds, perspectives, and lived experiences, and we mean that beyond the buzzwords.
RIVA is an equal opportunity employer. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other characteristic protected by law.
If you need an accommodation at any point in our process, send an email to talent@rivasolutionsinc.com, we'll be happy to help.
VETERAN SUPPORT & ACCESSIBILITY
As a federal contractor, RIVA follows the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, supporting the employment and advancement of protected veterans and individuals with disabilities. If you're a veteran, we encourage you to self-identify during the application process, it helps us track our hiring commitments and, in some cases, may support priority referral for open roles.
RIVA also invites applicants to voluntarily self-identify as having a disability during the application process, not because it affects your chances of being hired, but because it helps us measure how well we're living up to our commitments and identify where we can do better. Your response is confidential and entirely optional.
