Passenger Support Representative
San Diego Metropolitan Transit System (MTS) is accepting applications for Passenger Support Representatives.
Pay: $21.45/hour. Bilingual English/Spanish preferred.
Passenger Support Representatives help customers with transit information, ticket purchases, Ticket Vending Machines, and general questions. They also assist passengers at transit stations and help support special events and other MTS activities.
We’re looking for friendly, helpful candidates with good customer service skills, good judgment, and a positive attitude who enjoy working with the public.
Schedule & Availability:
This is a part-time, as-needed position, and a specific number of hours per week is not guaranteed. Some weeks may have no available assignments.
Shifts:
• May be scheduled on weekdays, weekends, and holidays
• May start as early as 4:00 AM or end as late as midnight
• Typically range from 3–9 hours, with an average shift of approximately 4 hours
• May include both indoor and outdoor assignments
• Outdoor assignments may require working in various weather conditions
Essential duties include, but are not limited to, the following:
Example of Duties:
• Provides general passenger assistance in a friendly and professional manner.
• Gives accurate information regarding ticket purchases and route information to the public.
• Assists customers using the MTS ticket vending machines, mobile ticketing application, and fare validation equipment.
• Sells various types of transit fare tickets to the public.
• Makes timely and accurate change for transit fare ticket purchases.
• Represents MTS and public transit at community outreach events in a positive and professional manner.
• Maintain a good understanding of the regional fare policies, PRONTO fare programs, and other MTS initiatives.
• Assists with special projects as needed.
Apply Online Today:
https://myjobs.adp.com/sandiegometro/cx/job-details?reqId=5001223204100
EEO is The Law -
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
MTS is an Equal Opportunity Employer with an ongoing commitment to treat all people, including customers, co-workers, and the public at large, with dignity and respect. As a public transportation agency, MTS is committed to providing an inclusive workplace that reflects the diverse communities in which we work and live.
MTS supports and promotes an environment that is free of discrimination and harassment. MTS recruits, hires, trains, and promotes individuals without regard to race, color, sex, religion, ancestry, national origin, age, gender, marital status, medical condition, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, sexual orientation and military status, veteran status or any other status protected by federal, state, or local law.
MTS encourages veterans, military spouses, and people from different backgrounds to apply for open positions for which they are interested. Additionally, MTS employees are encouraged to refer qualified candidates from all backgrounds and age groups. At MTS, we are committed to a fair and equitable workplace where everyone is a respected and valued member of the team.
More Information Here: https://www.eeoc.gov/overview
