Pay or shift range: $21 USD to $25 USD
Starting salary is dependent on several factors including previous work experience, specific industry experience, and skills required. Our benefits package includes, but is not limited to, health and dental insurance, 401(k) plan with competitive match, fully paid group life insurance, short- and long-term disability insurance, travel discounts and a free AAA membership. \n\nTo learn more visit: www.aaa.com/careers
Description
Compensation
Starting Pay Rate: $21.00 - $25.00/hr
Benefits
Associates are eligible for a wide selection of benefits (dependent upon position) including:
Medical Insurance
Health Spending Account (HSA) with company match
Paid Time Off
Pre-Tax & Roth 401(k) plan with company match
Flexible Scheduling
Dental and Vision Insurance
Life and AD&D Insurance
Tuition reimbursement & company-paid training programs
FREE AAA membership & travel / product discounts
Company Paid Short-term & Long-term disability
Paid Volunteer Time Off
Flexible Spending Accounts
Tuition reimbursement & company-paid training programs
Job Responsibilities
35%
Customers Helped: Efficiently assist customers through a variety of touchpoints including work activities, walk-ins, & phone calls. Ensure customer needs are met promptly & effectively and proactively address & resolve any issues by offering solutions tailored to their specific situations. Strive to resolve inquiries during the first interaction to enhance customer satisfaction.
30%
Answer Rate: Maintain and/or exceed outlined expectations for phone queue availability to ensure customers are assisted in a timely manner.
25% Quality: Ensure each customer is properly verified to maintain privacy & security standards. Accurately documents all interactions and transactions related to policies, customers, carriers, and third-party touchpoints. Ensure clarity and completeness in all records. Attach all email & policy paperwork communications to the relevant policy in the appropriate system, ensuring easy access and traceability. Consistently demonstrate AAA Core Values in every interaction, fostering trust and reliability. Deliver an exceptional Member experience by addressing customer needs promptly, professionally, and empathetically.
10%
New Members: Offer a Club focused sales approach & continuously promote all Club products/services. Effectively sell AAA memberships to meet/exceed outlined expectations.
Job Specific Requirements
Responsible to obtain and maintain the required license or certification in an active status
Able to display working knowledge of carrier offerings, processes, and requirements
Ability to work evenings, weekends, & events as required by business need/Leadership directive
Working knowledge of computer software and ability to effectively navigate multiple systems
Ability to operate independently and display proficiency in minimization of errors & problem solving
Must be able to resolve problems and work under pressure to diffuse member concerns
Work under pressure during periods of high volume
Ability to multitask in various areas of insurance sales and service
Physical Requirements
Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
Must be able to lift, carry, push, pull a maximum of 30 lbs
This position does not offer visa sponsorship now or in the future.
Qualifications
Education
Required
High School or better
Licenses & Certifications
Preferred
NYS P&C Insurance
Experience
Preferred
Prior sales/customer service and/or insurance experience.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
