Role: ITOM Admin
Location: Jamesville, NY
(100% onsite Role)
Job Description:
ITOM Admin
1. CMDB Design & Maintenance
• Develops and maintains a scalable CMDB aligned with the Common Service Data Model (CSDM).
• Ensures all Configuration Items (CIs) and their relationships are accurately represented.
• Implements governance policies to maintain data integrity and compliance.2. Discovery & Integration
• Configures and optimizes ServiceNow Discovery to automatically identify and populate CI’s,
• Manage Discovery credentials, schedules, behavior tuning, and troubleshooting.
• Monitor Discovery health, coverage, and success rates.
• Drive continuous improvement of discovery patterns and data collection methods.
• Integrates with tools like SCCM, Intune, Tenable, and other authoritative sources.
• Evaluate, onboard, govern, and maintain CMDB authoritative sources.
• Manages Identification and Reconciliation Engine (IRE) rules to prevent duplicates and ensure accurate data merging.3. Data Quality & Governance
• Conducts audits to validate CMDB data accuracy.
• Removes stale, orphaned, or duplicate CIs.
• Defines naming conventions and enforces change control processes.4. CMDB Governance & Data Stewardship
• Establish and manage CMDB governance processes.
• Define data ownership, stewardship, and accountability models.
• Develop and maintain CMDB standards, policies, and operating procedures.
• Facilitate governance reviews with infrastructure, application, security, and business stakeholders.5. Reporting & Dashboards
• Monitor CMDB health scores, Discovery completeness, and service mapping accuracy.
• Use Health Scan and CMDB Query Builder to identify gaps and improve data quality.
• Builds interactive dashboards and reports to monitor CMDB health and usage.
• Tracks performance metrics and identifies areas for improvement.6. CSDM & Service Modeling Responsibilities
• Lead and maintain adoption of the Common Service Data Model (CSDM) across Business Applications, Business Services, Technical Services, Service Offerings, and related CMDB structures.
• Partner with application, infrastructure, and business teams to define service ownership and service relationships.
• Support the organizations transition to a service-aware operating model.7. Service Mapping Ownership
• Design, implement, and maintain Service Mapping.
• Ensure business-critical services have accurate dependency maps.
• Support automated service mapping initiatives and ongoing map maintenance.8. Collaboration & Training
• Works with teams across ITSM, ITOM, Security, Compliance, and Architecture, and IT as a whole.
• Provides training and mentorship to ensure alignment with CMDB best practices.9. Strategic Planning
• Develops a roadmap to evolve the CMDB into a service-aware database.
• Supports decision-making, risk management, and operational efficiency.10. Automation & Orchestration
• Implement and maintain Flow Designer, Orchestration, or IntegrationHub for automated workflows.• Develop and manage automation policies for event remediation and service hea
